۝ OLA ° CAB ° SERVICE ۝

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۝ OLA ° CAB ° SERVICE ۝ by Mind Map: ۝ OLA            °       CAB           °  SERVICE ۝

1. Priority customer support

2. 3. OLA FOODS

2.1. "THE BIRYANI EXPERIMENT" FEAST

2.1.1. 1. Offers and Discounts

2.1.2. A. Regionally Inspired

2.1.3. B. Timeless Classics

2.1.4. C. Exotic Tastes

2.1.5. D. Signature Experiments

2.1.6. E. REVIEWS:

2.1.6.1. Loved the authenticity

2.1.6.2. well balanced with spices

2.1.6.3. packed in a bamboo container

2.1.6.4. packaging was plastic free

2.1.6.5. succulent pieces of chicken.

2.1.6.6. unique experience.

3. 1. REFER AND EARN

4. 3. KNOW FARE IN ADVANCE

5. 15. HEALTH AND SAFETY MEASURES FOR COVID 19

5.1. For Passengers

5.1.1. A. Always wear mask

5.1.2. B. A/c off, windows down

5.1.3. C. Load your own luggage

5.1.4. D. Maximum 2 passengers per car

5.1.5. E. Go cashless, limit contact

5.2. For Drivers and Rides

5.2.1. A. Mask Recognition Technology

5.2.2. B. Cars fumigated every 48 hours

5.2.3. C. Cars Clean before every ride

5.2.4. D. Temperature checks for drivers

5.2.5. E. Safety guidelines provided

6. CUSTOMER LOYALTY

6.1. 2. Asks for Feedback

6.2. 5. OLA SELECT MEMBERSHIP

6.2.1. Ride without peak pricing

6.2.2. Skip booking queue

6.2.3. Enjoy free wifi

6.2.4. Ola Events

6.2.5. Offers and Discounts

6.2.6. 4. Respond to Feedbacks and Reviews

6.3. 3. Asks for Reviews

6.4. 5. Take action on Negative Feedback

6.5. 6. Birthday wishes to customers through mail

6.6. 7. Expresses gratitude to Customers

7. CUSTOMER SATISFACTION

7.1. 1.RIDES

7.1.1. Bike

7.1.2. Auto

7.1.3. Mini

7.1.4. Prime Sedan

7.1.5. Prime Exec

7.1.6. Taxi A/c

7.1.7. Taxi non A/c

7.1.8. Hourly rental

7.2. 2. PAYMENT MODES

7.2.1. Online

7.2.1.1. Ola wallet

7.2.1.2. Debit card

7.2.1.3. Credit card

7.2.1.4. UPI payment

7.2.1.5. Google pay

7.2.1.6. Phone pe

7.2.2. Cash

7.3. 10. KNOW REACH TIME FOR DESTINATION

7.4. 4. TRACK THE ROUTE TO DESTINATION

7.5. 6. OTP SECURED RIDES

7.6. 7. BOOK RIDE IN ADVANCE

7.7. 8. NO DISPUTES FOR FARE

7.7.1. 5.SAVE FAVOURITE DESTINATIONS

7.8. 9. ON TIME PICKUP

7.9. 11. SUPPORTED BY GOOGLE MAPS

7.10. 12. WELL TRAINED DRIVERS

7.11. 13. TRACK YOUR CURRENT RIDE

7.12. 14. EMERGENCY SERVICES DURING RIDE

7.13. 16. FEEDBACK FOR EVERY RIDE

7.14. 17. MAIL INVOICE FACILITY

7.15. 18. 24×7×365 DAYS SERVICE

8. CUSTOMER DELIGHT

8.1. 2. OFFERS AND DISCOUNTS ON RIDES

8.1.1. For Individuals and Family

8.2. 4. HEALTH INSURANCE BY OLA

8.2.1. 6500+ cashless hospitals

8.2.2. Large cover at low price

8.2.3. No Medical Test Required

8.2.3.1. Best in class Benefits

8.2.4. Covers COVID-19

9. NAME : DEEPTI ASWANI ROLL NO: 20113 MBA PART 1