Customer's experience when roaming abroad
by Zaheer Gilani
1. New node
1.1. New node
2. New node
3. New node
3.1. New node
3.1.1. New node
4. Awareness: Customer is made aware of the promotion or offer
4.1. Evaluation: Customer is empowered/allowed to evaluate the offer
4.1.1. New node
5. Is this a moment of truth?
5.1. New node
5.1.1. New node
5.1.1.1. New node
6. What does customer need to do?
6.1. New node
6.1.1. New node
6.1.1.1. New node
7. What does business need to do?
7.1. New node
7.1.1. New node
7.1.1.1. New node
8. Describe steps for customer journey
9. Who's responsible within the business?
10. Upload and Share Youtube Videos
11. Upload and Share Documents and Illustrations
12. Discussion Feed
13. What impact does this have on the business?
13.1. New node
13.1.1. New node
13.1.1.1. New node