Customer's experience when roaming abroad

by Zaheer Gilani

1. New node

1.1. New node

1.1.1. New node

2. Awareness: Customer is made aware of the promotion or offer

2.1. Evaluation: Customer is empowered/allowed to evaluate the offer

2.1.1. New node

3. Is this a moment of truth?

3.1. New node

3.1.1. New node

3.1.1.1. New node

4. What does customer need to do?

4.1. New node

4.1.1. New node

4.1.1.1. New node

5. What does business need to do?

5.1. New node

5.1.1. New node

5.1.1.1. New node

6. Describe steps for customer journey

7. Who's responsible within the business?

7.1. New node

7.1.1. New node

7.1.1.1. New node

8. Upload and Share Youtube Videos

9. Upload and Share Documents and Illustrations

10. Discussion Feed

11. What impact does this have on the business?

11.1. New node

11.1.1. New node

11.1.1.1. New node

12. What is customer's emotional state?

13. Mapping Customer Journeys

14. Share Best Practices (what people, process and technology aspects could be improved to deliver memorable customer experience)

14.1. People

14.2. Process

14.3. Technology

14.4. Quick Wins

14.5. Strategy