Customer's experience when roaming abroad
by Zaheer Gilani
1. Share Best Practices (what people, process and technology aspects could be improved to deliver memorable customer experience)
1.1. People
1.2. Process
1.3. Technology
1.4. Quick Wins
1.5. Strategy
2. Discussion Feed
3. Upload and Share Youtube Videos
4. Upload and Share Documents and Illustrations
5. New node
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8. Awareness: Customer is made aware of the promotion or offer
8.1. Evaluation: Customer is empowered/allowed to evaluate the offer
8.1.1. New node
9. Mapping Customer Journeys
10. Describe steps for customer journey
11. What is customer's emotional state?
12. What does customer need to do?
12.1. New node
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13. What does business need to do?
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14. Who's responsible within the business?
15. Is this a moment of truth?
15.1. New node
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16. What impact does this have on the business?
16.1. New node
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