Customer's experience when roaming abroad

Customer's experience when roaming abroad

by Zaheer Gilani

1. New node

1.1. New node

2. New node

3. New node

3.1. New node

3.1.1. New node

4. Awareness: Customer is made aware of the promotion or offer

4.1. Evaluation: Customer is empowered/allowed to evaluate the offer

4.1.1. New node

5. Is this a moment of truth?

5.1. New node

5.1.1. New node

5.1.1.1. New node

6. What does customer need to do?

6.1. New node

6.1.1. New node

6.1.1.1. New node

7. What does business need to do?

7.1. New node

7.1.1. New node

7.1.1.1. New node

8. Describe steps for customer journey

9. Who's responsible within the business?

10. Upload and Share Youtube Videos

11. Upload and Share Documents and Illustrations

12. Discussion Feed

13. What impact does this have on the business?

13.1. New node

13.1.1. New node

13.1.1.1. New node

14. What is customer's emotional state?

15. Mapping Customer Journeys

16. Share Best Practices (what people, process and technology aspects could be improved to deliver memorable customer experience)

16.1. People

16.2. Process

16.3. Technology

16.4. Quick Wins

16.5. Strategy