Customer's experience when roaming abroad

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Customer's experience when roaming abroad by Mind Map: Customer's experience when roaming abroad

1. Share Best Practices (what people, process and technology aspects could be improved to deliver memorable customer experience)

1.1. People

1.2. Process

1.3. Technology

1.4. Quick Wins

1.5. Strategy

2. Discussion Feed

3. Upload and Share Youtube Videos

4. Upload and Share Documents and Illustrations

5. New node

5.1. New node

6. New node

7. New node

7.1. New node

7.1.1. New node

8. Awareness: Customer is made aware of the promotion or offer

8.1. Evaluation: Customer is empowered/allowed to evaluate the offer

8.1.1. New node

9. Mapping Customer Journeys

10. Describe steps for customer journey

11. What is customer's emotional state?

12. What does customer need to do?

12.1. New node

12.1.1. New node New node

13. What does business need to do?

13.1. New node

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14. Who's responsible within the business?

15. Is this a moment of truth?

15.1. New node

15.1.1. New node New node

16. What impact does this have on the business?

16.1. New node

16.1.1. New node New node