Winston Salem Quality Support

1. Daily Quality team Touch Point

1.1. Last 24 hours/Next 24 hours

1.2. Set priorities

1.2.1. Customer Concerns

1.2.2. PDCA

1.2.2.1. Paretos

2. Gemba Walks

2.1. 30 mins walk

2.2. Focus

2.2.1. Top 2 issues for Scrap

2.2.2. Material on Hold

2.2.3. Customer Concerns

2.2.4. Check sheets

2.2.5. Process and Product Characteristics

2.2.6. Stop Point

3. Process Improvements

3.1. Just do actions

4. Data Collection for COPQ

4.1. BES

4.2. Scrap sheets @ shopfloor

4.3. Excel Databases

4.4. Power Bi

5. PDCA Process

5.1. Plate Scrap

5.2. Battery Scrap