Operation Management

Get Started. It's Free
or sign up with your email address
Operation Management by Mind Map: Operation Management

1. GG ADs

1.1. Note

1.1.1. ĐIỂM CHẤT LƯỢNG KHÔNG ĐÁNH GIÁ BẠN LÀ 1 NHÀ QUẢNG CÁO HIỆU QUẢ HAY KHÔNG? MÀ NÓ CHỈ ĐÁNH GIÁ BẠN CÒN TỐI ƯU ĐƯỢC CHI PHÍ NỮA HAY K

1.1.2. Tên miền: Đại diện thương hiệu

1.1.2.1. Đủ mạnh - k cần chứa từ khoá

1.1.2.2. K đủ mạnh - chứa từ khoá

1.1.2.3. Bán gì, mô hình kinh doanh ra sao

1.1.2.4. trang đích: có thể là trang chủ hoặc danh mục hoặc link đích sản phẩm trong website hoặc trang landingpage độc lập

1.2. Idea

1.3. Ask

1.3.1. Qs

1.3.1.1. Có áp mã KM GG Ads được k? Ứng dụng thế nào?

1.3.1.2. Các vấn đề cần tránh để bị GG ban TK do tránh né hệ thống

1.3.1.3. Có cách nào ứng dụng data từ FB sang chạy GG không? Tệp KH cũ từ FB

1.3.1.4. Hỗ trợ online 1 tháng 1 lần là cô giáo trực tiếp hỗ trợ hay sao?

1.3.1.5. Lỗi: Lợi thế không cân bằng

1.3.1.6. Ngoài kĩ thuật chạy ra có dạy các chiến thuật chạy (chiến thuật đấu thầu từ khóa,...) hay không?

1.3.1.7. Có những cách nào để hạn chế click ảo, click tặc

1.3.1.8. Thời gian trung bình theo dõi camp là bao lâu

1.3.1.9. Phần mềm c Trang dùng trong lúc tìm kiếm GG => Thấy lượt view

1.3.2. Khả năng chuyển đổi mua hàng

1.3.2.1. Tỷ lệ mua hàng cao

1.3.2.1.1. Vip

1.3.2.2. Ngân sách

1.3.2.2.1. Phân bổ Vip giảm dần

1.3.3. Lọc từ khoá

1.3.3.1. Lọc tệp từ khoá ít tìm kiếm nhất

1.3.3.1.1. Cho vào từ khoá phủ định

2. Ielts

2.1. Overall English Level (70%) 200 hours/1 band

2.1.1. Tool

2.1.1.1. Elsa

2.1.2. Step by step

2.1.2.1. 1. Do Mock test

2.1.2.2. 2. Learn

2.1.2.2.1. Grammar

2.1.2.2.2. Vocabulary

2.1.2.2.3. Speaking

2.1.3. Idea

2.1.3.1. Make it fun

2.1.4. Guidelines

2.1.4.1. Beginner

2.1.4.1.1. Vocabulary (Basic communication)

2.1.4.1.2. Get meaning of basic words

2.1.4.2. Intermediate

2.1.4.2.1. Grammar (Be understood)

2.1.4.2.2. Put vocabulary and function word together

2.1.4.3. Native

2.1.4.3.1. Speaking

2.1.4.3.2. You can communicate and have mastered the language

2.1.4.4. Advanced

2.1.4.4.1. Reading and writing (Logical thought in new language - Syntax)

2.1.4.4.2. G/T/C

2.1.4.5. Basic hints

2.1.4.5.1. 30' a day goes a long way

2.1.4.5.2. Review what you did the day before 5 mins

2.1.4.5.3. Taste the english - dont eat the whole thing

2.1.4.5.4. Imagine yourself in situation where you have to use your english you have learned

2.1.4.5.5. Set Goal

2.1.4.5.6. Travel or Native speaking

2.1.4.5.7. Tips

2.2. Understanding of the test (30%) 6-8 weeks

2.2.1. Speaking - Plans

2.2.1.1. 3 hours/day

2.2.1.2. Day 1. Review format of test

2.2.1.3. 2. How part 1,2 and 3 work

2.2.1.4. 3. Tips, templates, and strategies

2.2.1.5. IELTS Study Plan for 2 Months

2.2.2. Step by step

2.2.2.1. Get to know the format

2.2.2.2. Do some practice

3. ADs

3.1. Note

3.1.1. Kh quan tâm đến sản phẩm + có nhu cầu mua mới vào search sp

3.1.2. Structure

3.1.3. Create without guidance

3.1.3.1. Full control

3.2. Ask

3.2.1. Làm sao để cập nhật các update từ GG

3.3. Name

3.3.1. SKAG

3.3.1.1. Specific keyword ad group

3.4. Step by step

3.4.1. 1. Skip networks tick

3.4.1.1. Only focus on Buyers Intent Traffic

3.4.2. 2. Location - Presence

3.4.3. 3. Biding

3.4.3.1. Price = The ad rank of the person below/your quality score (10đ) + 0,01$

3.4.3.1.1. QS

3.4.4. 4. Conversion tracing

3.4.5. 5. Ad extension

3.4.6. 6. Keyword

3.4.6.1. [keyword]

3.4.6.1.1. từ khóa chính xác

3.4.7. AD

3.4.7.1. URL đích

3.4.7.1.1. nên chứa keyword

3.4.7.2. Nên hiển thị dài, nhiều thông tin nhất => CTR cao hơn

3.4.7.3. Nên làm >2 bộ ad

3.4.7.4. Tips: Contact with GG supporter

3.4.7.5. Neagative keyword

3.4.7.5.1. rẻ

3.4.7.5.2. ...

3.4.7.5.3. Shopee

3.4.7.5.4. Lazada

3.4.7.5.5. ...

3.4.8. Qs

3.4.8.1. Có áp mã KM GG Ads được k? Ứng dụng thế nào?

3.4.8.2. Các vấn đề cần tránh để bị GG ban TK do tránh né hệ thống

3.4.8.3. Có cách nào ứng dụng data từ FB sang chạy GG không? Tệp KH cũ từ FB

3.4.8.4. Hỗ trợ online 1 tháng 1 lần là cô giáo trực tiếp hỗ trợ hay sao?

3.4.8.5. Lỗi: Lợi thế không cân bằng

3.4.8.6. Ngoài kĩ thuật chạy ra có dạy các chiến thuật chạy (chiến thuật đấu thầu từ khóa,...) hay không?

3.4.8.7. Có những cách nào để hạn chế click ảo, click tặc

3.4.8.8. Thời gian trung bình theo dõi camp là bao lâu

4. FRIENDSHIP Operations management

4.1. Service industries

4.1.1. Capital intensive services

4.1.1.1. Focus on technology and automation

4.1.2. People intensive service

4.1.2.1. Focus is on managing service employees that deliver the service

4.2. Roles & Functions

4.2.1. Design

4.2.1.1. Service design

4.2.1.1.1. The service concept

4.2.1.1.2. Service-product bundle

4.2.2. Plan

4.2.2.1. Strategic Planning - Key Areas

4.2.2.1.1. Strategic operation Management

4.2.2.1.2. Product Design

4.2.2.1.3. Supply chain management

4.2.2.1.4. Quality Management

4.2.2.1.5. Process Selection

4.2.2.1.6. Facility Location

4.2.2.1.7. Facility Layout

4.2.2.1.8. Job Design

4.2.2.2. Tactical Planning - Key Areas

4.2.2.2.1. Quality Control

4.2.2.2.2. Demand Forecasting

4.2.2.2.3. Supply chain Management

4.2.2.2.4. Production Planning

4.2.2.2.5. Inventory Control

4.2.2.2.6. Scheduling

4.2.2.3. Operational Planning

4.2.2.3.1. Final Assembly scheduling (FAS) - Schedules of Events

4.2.2.3.2. Materials requirements planning (MRP) - Key Resources Requirment

4.2.2.4. Backup Plan

4.2.3. Managing

4.2.3.1. Operations decisions

4.2.3.1.1. 5.1 Process decisions

4.2.3.1.2. 5.2 Quality management

4.2.3.1.3. 5.3 Capacity and scheduling

4.2.3.1.4. 5.4 Inventory

4.2.3.1.5. 5.5 Service supply chains

4.2.3.1.6. 5.6 Information technology

4.2.4. Executive

4.2.5. Analyse

4.2.5.1. Break-even Point

4.2.5.1.1. Fomulas

4.2.5.1.2. Pricing

4.2.5.1.3. Fixed Cost

4.2.5.1.4. Variable cost

4.2.5.1.5. Semi-Variable cost

4.2.5.1.6. 5.3 Capacity and scheduling

4.2.6. Direct

4.2.7. Improve

4.3. Dịch vụ GIAO - NHẬN

4.3.1. Design

4.3.1.1. Service design

4.3.1.1.1. The service concept

4.3.1.1.2. Service-product bundle

4.3.2. Plan

4.3.2.1. Strategic Planning - Key Areas

4.3.2.1.1. Strategic operation Management

4.3.2.1.2. Product Design

4.3.2.1.3. Supply chain management

4.3.2.1.4. Quality Management

4.3.2.1.5. Process Selection

4.3.2.1.6. Facility Location

4.3.2.1.7. Facility Layout

4.3.2.1.8. Job Design

4.3.2.2. Tactical Planning - Key Areas

4.3.2.2.1. Quality Control

4.3.2.2.2. Demand Forecasting

4.3.2.2.3. Supply chain Management

4.3.2.2.4. Production Planning

4.3.2.2.5. Inventory Control

4.3.2.2.6. Scheduling

4.3.2.3. Operational Planning

4.3.2.3.1. Final Assembly scheduling (FAS) - Schedules of Events

4.3.2.3.2. Materials requirements planning (MRP) - Key Resources Requirment

4.3.2.4. Backup Plan

4.3.3. Managing

4.3.3.1. Operations decisions

4.3.3.1.1. 5.1 Process decisions

4.3.3.1.2. 5.2 Quality management

4.3.3.1.3. 5.3 Capacity and scheduling

4.3.3.1.4. 5.4 Inventory

4.3.3.1.5. 5.5 Service supply chains

4.3.3.1.6. 5.6 Information technology

4.3.4. Executive

4.3.5. Analyse

4.3.6. Direct

4.3.7. Improve

4.4. Dịch vụ Phục vụ bữa ăn tại nhà

4.4.1. Design

4.4.1.1. Service design

4.4.1.1.1. The service concept

4.4.1.1.2. Service-product bundle

4.4.2. Plan

4.4.2.1. Strategic Planning - Key Areas

4.4.2.1.1. Strategic operation Management

4.4.2.1.2. Product Design

4.4.2.1.3. Supply chain management

4.4.2.1.4. Quality Management

4.4.2.1.5. Process Selection

4.4.2.1.6. Facility Location

4.4.2.1.7. Facility Layout

4.4.2.1.8. Job Design

4.4.2.2. Tactical Planning - Key Areas

4.4.2.2.1. Quality Control

4.4.2.2.2. Demand Forecasting

4.4.2.2.3. Supply chain Management

4.4.2.2.4. Production Planning

4.4.2.2.5. Inventory Control

4.4.2.2.6. Scheduling

4.4.2.3. Operational Planning

4.4.2.3.1. Final Assembly scheduling (FAS) - Schedules of Events

4.4.2.3.2. Materials requirements planning (MRP) - Key Resources Requirment

4.4.2.4. Backup Plan

4.4.3. Managing

4.4.3.1. Operations decisions

4.4.3.1.1. Concern

4.4.3.1.2. 5.1 Process decisions

4.4.3.1.3. 5.2 Quality management

4.4.3.1.4. 5.3 Capacity and scheduling

4.4.3.1.5. 5.4 Inventory

4.4.3.1.6. 5.5 Service supply chains

4.4.3.1.7. 5.6 Information technology

4.4.3.1.8. 5.7 Scheduling

4.4.4. Executive

4.4.5. Analyse

4.4.6. Direct

4.4.7. Improve

4.5. Dịch vụ Thuê Thợ Sửa Chữa

4.5.1. Design

4.5.1.1. Service design

4.5.1.1.1. The service concept

4.5.1.1.2. Service-product bundle

4.5.2. Plan

4.5.2.1. Strategic Planning - Key Areas

4.5.2.1.1. Strategic operation Management

4.5.2.1.2. Product Design

4.5.2.1.3. Supply chain management

4.5.2.1.4. Quality Management

4.5.2.1.5. Process Selection

4.5.2.1.6. Facility Location

4.5.2.1.7. Facility Layout

4.5.2.1.8. Job Design

4.5.2.2. Tactical Planning - Key Areas

4.5.2.2.1. Quality Control

4.5.2.2.2. Demand Forecasting

4.5.2.2.3. Supply chain Management

4.5.2.2.4. Production Planning

4.5.2.2.5. Inventory Control

4.5.2.2.6. Scheduling

4.5.2.3. Operational Planning

4.5.2.3.1. Final Assembly scheduling (FAS) - Schedules of Events

4.5.2.3.2. Materials requirements planning (MRP) - Key Resources Requirment

4.5.2.4. Backup Plan

4.5.3. Managing

4.5.3.1. Operations decisions

4.5.3.1.1. 5.1 Process decisions

4.5.3.1.2. 5.2 Quality management

4.5.3.1.3. 5.3 Capacity and scheduling

4.5.3.1.4. 5.4 Inventory

4.5.3.1.5. 5.5 Service supply chains

4.5.3.1.6. 5.6 Information technology

4.5.4. Executive

4.5.5. Analyse

4.5.6. Direct

4.5.7. Improve

5. Operations management for services

5.1. Definition of services

5.1.1. "services are intangible products"

5.1.2. "service is a customer experience"

5.1.3. The perceived service

5.1.3.1. Physical facilitating goods

5.1.3.2. Explicit service

5.1.3.2.1. 5 senses

5.1.3.3. Implicit service

5.1.3.3.1. Mental

5.2. Comparison of manufacturing and services

5.2.1. Simultaneous production and consumption.

5.2.1.1. services cannot be produced in one location and transported to another

5.2.2. Perishable

5.2.2.1. cannot be stored for later use

5.2.3. Ownership

5.2.3.1. services cannot be owned or resold

5.2.4. Tangibility

5.2.4.1. Assurance of quality service is often done by licensing, government regulation, and branding

5.3. Service industries

5.3.1. Capital intensive services

5.3.1.1. Focus on technology and automation

5.3.2. People intensive service

5.3.2.1. Focus is on managing service employees that deliver the service

5.4. Service design

5.4.1. The service concept

5.4.1.1. 1. Organizing Idea

5.4.1.2. 2. Service Provided

5.4.1.3. 3. Service Received

5.4.2. Service-product bundle

5.4.2.1. Service Facility

5.4.2.2. Facilitating goods

5.4.2.3. Information

5.4.2.4. Explicit service

5.4.2.5. Implicit service

5.5. Operations decisions

5.5.1. 5.1 Process decisions

5.5.1.1. 5.1.1 Customer contact

5.5.1.2. 5.1.2 Production-line approach

5.5.1.3. 5.1.3 Service process matrices

5.5.1.4. 5.1.4 Self-service

5.5.1.5. 5.1.5 Lean thinking

5.5.1.6. 5.1.6 Queuing

5.5.1.7. 5.1.7 Service-profit chain

5.5.2. 5.2 Quality management

5.5.2.1. 5.2.1 SERVQUAL measurement

5.5.2.1.1. Tangible

5.5.2.1.2. Reliability

5.5.2.1.3. Responsiveness

5.5.2.1.4. Assurance

5.5.2.1.5. Empathy

5.5.2.2. 5.2.2 Quality management approaches

5.5.2.3. 5.2.3 Service recovery

5.5.2.4. 5.2.4 Service guarantee

5.5.3. 5.3 Capacity and scheduling

5.5.3.1. 5.3.1 Forecasting

5.5.3.2. 5.3.2 Capacity planning

5.5.3.3. 5.3.3 Revenue management

5.5.3.4. 5.3.4 Scheduling

5.5.4. 5.4 Inventory

5.5.5. 5.5 Service supply chains

5.5.6. 5.6 Information technology

5.5.6.1. 5.6.1 Management science and operations research (MSOR)

6. MARKETING

6.1. Processes

6.1.1. WHY

6.1.1.1. Mkt orientations or Philosophies

6.1.1.2. Roles

6.1.1.2.1. Link Between

6.1.2. HOW

6.1.2.1. Definition

6.1.2.1.1. "satisfying needs and wants through an exchange process"

6.1.2.1.2. Engage customers

6.1.2.1.3. Build strong customer relationships

6.1.2.1.4. Create customer value

6.1.2.1.5. Capture value from customers

6.1.2.2. Communicating

6.1.2.3. Delivering

6.1.2.4. Creating

6.1.2.5. Exchanging offering - Decise value

6.1.2.6. Identity & Positioning

6.1.2.6.1. Identity

6.1.2.6.2. Positioning

6.1.3. (For) WHO

6.1.3.1. Customer

6.1.3.2. Partners

6.1.3.3. Society

6.1.4. WHAT

6.1.4.1. Concept

6.1.4.2. Differences B2B & B2C

6.1.4.2.1. B2B

6.1.4.2.2. B2C

6.1.4.3. Orientations

6.1.4.4. The Mkt Mix

6.1.4.5. Environment

6.1.4.6. Research

6.1.4.7. Segmentation

6.1.4.8. Promotional Mix

6.1.4.9. The Marketing Plan

6.1.4.10. Product life cycle

6.1.4.11. Types of mkt

6.1.5. OKRS

6.1.5.1. Objects

6.1.5.1.1. 4+5+6 Goals

6.1.5.1.2. T4 Object

6.1.5.1.3. T5 Object

6.1.5.1.4. T6 Object

6.1.5.1.5. 4+5+6 Object

6.1.5.2. Đêm

6.1.5.3. PLan

6.1.5.3.1. FS Magazine

7. Operation Managerment

7.1. Topics

7.1.1. Production Systems

7.1.2. Metrics

7.1.2.1. Efficiency

7.1.2.2. Effectiveness

7.1.3. Service Operations

7.1.4. Mathematical Modeling

7.1.5. Safety, risk & maintenance

7.2. Management of service operation

7.2.1. Understanding the service needs of the target customers

7.2.2. Delivering service to the customers

7.2.3. Managing the processes that deliver the services

7.2.4. Ensuring objectives are met

7.2.5. Constant improve the services

7.3. KEY AREAS

7.3.1. Key Areas - Strategic

7.3.1.1. Strategic operation Management

7.3.1.1.1. Create value

7.3.1.1.2. Gain competitive advantage

7.3.1.2. Product Design

7.3.1.2.1. Features

7.3.1.3. Supply chain management

7.3.1.3.1. Managing

7.3.1.3.2. Monitoring

7.3.1.3.3. Controlling all activites

7.3.1.4. Quality Management

7.3.1.4.1. Measure Quantity and Quality

7.3.1.4.2. Maintain Quality

7.3.1.5. Process Selection

7.3.1.6. Facility Location

7.3.1.7. Facility Layout

7.3.1.8. Job Design

7.3.2. Key Areas - Tactical

7.3.2.1. Quality Control

7.3.2.2. Demand Forecasting

7.3.2.3. Supply chain Management

7.3.2.4. Production Planning

7.3.2.5. Inventory Control

7.3.2.6. Scheduling

7.3.3. Operational Planning

7.3.3.1. Final Assembly scheduling (FAS) - Schedules of Events

7.3.3.2. Materials requirements planning (MRP) - Key Resources Requirment

7.3.3.2.1. Capacity Requirements Planning (CRP)

7.3.3.2.2. Input/output Planning Control

7.3.4. Backup Plan

7.4. Roles & Functions

7.4.1. Roles

7.4.1.1. Design

7.4.1.2. Plan

7.4.1.3. Managing

7.4.1.4. Executive

7.4.1.5. Analyse

7.4.1.6. Direct

7.4.1.7. Improve

7.4.2. Functions

7.4.2.1. Design

7.4.2.1.1. Products

7.4.2.1.2. Services

7.4.2.2. Plan

7.4.2.2.1. Information systems

7.4.2.2.2. Capacity

7.4.2.2.3. Conducting enterprise resource

7.4.2.3. Managing

7.4.2.3.1. Projects

7.4.2.3.2. Inventory

7.4.2.3.3. Delivery to customers in a timely manner

7.4.2.3.4. Quantity

7.4.2.3.5. Quality

7.4.2.3.6. Logistics

7.4.2.3.7. Transportation and Distribution

7.4.2.3.8. Facilities

7.4.2.4. Executive

7.4.2.5. Analyse

7.4.2.5.1. Value chain - Data

7.4.2.6. Direct

7.4.2.7. Improve

7.4.2.7.1. Resource usage

7.4.2.7.2. Eliminating waste and bottlenecks

7.4.2.7.3. Processes

7.5. Foundations

7.5.1. Planning

7.5.2. Process

7.5.3. Efficiency

7.5.4. Cost Control

7.5.5. Quality

7.5.6. Continuous Improvement

7.5.7. Technology

7.5.8. Profitability

7.6. Definition & Planning Process

7.6.1. Definition

7.6.1.1. Foundations

7.6.1.2. Roles & Functions

7.6.1.3. Management of service operation

7.6.2. Planning Process

7.6.2.1. 1. Strategic Planning

7.6.2.2. 2. Tactical Planning

7.6.2.3. 3. Operational Planning

7.6.2.4. Backup Plan

7.7. Organizational Planning

7.7.1. .

7.7.2. Final Assembly Schedules

7.8. History

7.8.1. Industrial Revolution

7.8.1.1. 1st

7.8.1.2. 2nd

7.8.1.3. post-

7.8.2. Operations Management

8. Service Managerment

8.1. Service Design Process

8.1.1. Definition - WHY

8.1.1.1. deliver valuable capacities

8.1.1.1.1. action

8.1.1.1.2. Capacities

8.1.1.2. Create "Scripts"

8.1.1.2.1. suggests behavioural patterns

8.1.2. Principles - HOW

8.1.2.1. Human-centred

8.1.2.1.1. experience

8.1.2.2. Collaborative

8.1.2.2.1. Stakeholders

8.1.2.2.2. Engaged ervice design process

8.1.2.3. Iterative

8.1.2.3.1. Exploratory

8.1.2.3.2. Adaptive

8.1.2.3.3. Experimental approach

8.1.2.3.4. iterating toward implementation

8.1.2.4. Sequential

8.1.2.4.1. a sequence of interrelated actions

8.1.2.5. Real

8.1.2.5.1. Needs

8.1.2.5.2. Ideas prototyped in reality

8.1.2.5.3. Intangible values evidenced

8.1.2.6. Holistic

8.1.2.6.1. Sustainably address the needs

8.1.3. Methodology - WHAT

8.1.3.1. Definition

8.1.3.1.1. Possible service scenarios

8.1.3.1.2. Verifying use cases

8.1.3.1.3. Sequences of actions

8.1.3.1.4. Actors’ roles

8.1.3.1.5. Define

8.1.3.2. Identification

8.1.3.2.1. the actors

8.1.4. Skateholders - (for WHO)

8.1.4.1. Partners

8.1.4.2. Customer

8.1.4.3. Manager

8.1.4.4. Employee

8.1.5. PLAN

8.1.5.1. Human-Center

8.1.5.1.1. all the people

8.1.5.1.2. 1. Identification

8.1.5.1.3. 2. Definition

8.1.5.1.4. 3. Representation - Quá trình thực hiện

8.1.5.2. Survey

8.1.5.2.1. Real

9. GG ADS Tách TK/Camp

9.1. TK1 - Màn Led

9.1.1. Vip 1

9.1.1.1. Giá

9.1.1.2. Lắp đặt

9.1.2. Vip 2

9.1.2.1. AD Group

9.1.2.1.1. Module

9.1.2.1.2. Màn hình

9.2. TK2 - Thiết bị sân khấu