CONFLICT (FOCUS) (Chapter 7; pages 378- 380)

Conflict focus

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CONFLICT (FOCUS) (Chapter 7; pages 378- 380) by Mind Map: CONFLICT (FOCUS) (Chapter 7; pages 378- 380)

1. PEOPLE CONFLICT: conflict stems from what transpires between parties


1.2. intense emotional heat

1.3. people tend to take sides

1.4. moral indignation of parties

1.5. accusations of harm & demands for justice

1.5.1. leads to longterm effects of dispute on interpersonal relationships = devastating

2. ISSUE CONFLICT: negotiationlike conflict over competing ideas, proposals, interests, or resources

2.1. Manager negotiators act as agent representing interests of the department/ project

2.2. Managers tend to prioritize scarce resources

2.2.1. recognize need for fair settlement with employees


3.1. some managers believe conflict is lifeblood

3.2. some managers believe it sucks blood

3.3. recognize that there is no such thing as a one time only negotiation, so not only the outcome matters

3.4. experienced mediators think that personal disagreements are intractable

3.5. conflict focus: important skill for leaders

4. RESEARCH shows:

4.1. People-focused conflict threatens realtionships

4.2. Issue-based enhances relationships when parties are comfortable with arguing and are able to manage their feelings

4.3. longitudinal study

4.3.1. work teams are more effective with few relationship conflicts and high rate on process conflicts

5. OBJECTIVE OF THE CHAPTER: preparing for highly charged confrontation in the workplace and untrained initiators who try to transfer their frustration

5.1. surprise personal attacks

5.1.1. unskilled respondent likley to fight back escalating conflicts

6. FOCUS: there are three different types of focus (Focus: Your Greatest Ally in Managing Conflict

6.1. focusing on yourself

6.1.1. helps to develop emotional intelligence helps you to understand your own mind & how you react in any given moment

6.2. focusing on others

6.2.1. helps to develop emotional intelligence consider another person’s point of view is a critical skill in all relationships

6.3. focusing on the wider world

6.3.1. can improve the ability to devise strategy, innovate & manage organizations development of social awareness

7. Three types of issues ( The #1 Way to Control Emotions During Conflict: Focus on the Issue | Kent State University ):

7.1. Misunderstood information

7.1.1. easy to resolve focus changes from who is right to what is right

7.2. Difference of opinion

7.2.1. everyone has the same information but views it differently conflict must focus on the topic and not be about the parties must find a way for us to live with the fact that we disagree

7.3. Actions/Behaviors

7.3.1. most difficult best choice by keeping the person and the actions separated Detachment allows us to understand a person’s mistake