Conflict Management

Conflict Management MindMap by Ronzelle Fletcher

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Conflict Management by Mind Map: Conflict Management

1. Factors Impacting Conflict

1.1. Interpersonal Conflict Theories

1.1.1. Social Exchange Theory Rooted in Economic Research

1.1.2. Reciprocity Theory Rooted in Behavioral Science

1.1.3. Systems Theory Interdisciplinary Research

1.2. Influences on Conflict

1.2.1. Power Reward/economic Control of material or psychological resources Coercive/Physical Use of fear and punishment to control behavior Legitimate Position within a hierarchy Expert Knowledge and specialized skills Referent Association with an admired individual Information Knowledge and the ability to explain

1.3. Intrapersonal Conflict Theories

1.3.1. Escaping Responsibilities He made me do it Everyone knows that isn't true Nobody likes her This is the way it has always been Adults Don't behave like that We are all adults in this room

1.3.2. Taking Responsibility I did it I don't believe it I don't like her I don't want to change it I don't approve of your behavior I think you're being childish

1.4. Elements of Conflict

1.4.1. Constructive: Helps build new insights and establishes new patterns in relationships Focuses on issues Respects others Supportive Flexible Cooperative Committed to conflict management

1.4.2. Destructive: Dismantles rather than strengthens relationships Attacks others Insults others Defensive Inflexible Competitive Avoids or aggravates conflict

1.5. Role of The Climate and Emotions

1.5.1. Nurturing Climate Openness Assertiveness Cooperation

1.5.2. Harmful Climate Imbalance of power Distrust Defensiveness

1.5.3. Anger State Anger: Momentary and caused by occasional events Trait Anger: Stable personality characteristic with predisposition to events with angry outbursts

1.5.4. Image Restoration Strategies Excuses I didn't do it Justifications I meant well Concessions Let me give you something for your pain Apologies I am so ashamed and so sorry. Please forgive me

2. Managing Conflict

2.1. S-TLC System

2.1.1. Stop

2.1.2. Think

2.1.3. Listen

2.1.4. Communicate

2.2. Managing Group Conflict

2.2.1. Task Conflict Disagreement among group members about issues, ideas, actions and goals

2.2.2. Personal Conflict Personalities clash, disagreement among group members related to differences in personalities, communication styles and core values and beliefs

2.2.3. Procedural Conflict Disagreement among group members about methods, procedures and policies

2.2.4. Constructive group conflict Focused on issues, tasks and group goals Respectful Supportive Flexible Collaborative Cooperative Committed to the group and its goal

2.2.5. Destructive group Conflict Focused on interpersonal differences Disrespectful Defensive Inflexible Competitive Uncooperative Indifferent to the group and its goal

2.3. Negotiation, Mediation and other ADR's

2.3.1. Negationation Working through the issues in a conflict that involves "good faith" Both parties engage in the process Both parties willing to cooperate Both parties use persuasive communication

2.3.2. Third Party Interventions Third party must be neutral Have no vested interest in the outcome Does not take a side Outcome should not personally affect the third party

3. Types of Conflict

3.1. Social Conflict

3.1.1. Critical Theory Analyzes power relations between people in order to uncover oppression, exploitation, and injustice in an attempt to change these situations Oppression: One group dominates and exploits another group Exploitation: Economic, physical or psychological Injustice: A pattern of exploitation is continued and controlled through dominant social classes

3.1.2. Ripeness/Readiness Theory The juncture in a dispute when the parties are most inclined to make a settlement and when it is best to start a negotiation or force the pace of an existing one Pain Opportunities to escape from pain

3.2. Interpersonal Conflict

3.2.1. Conflicting parties are interdependent

3.2.2. Incompatible goals or incompatible means to the same end perceived

3.2.3. Perceived incompatibility can adversely affect the relationship

3.2.4. Sense of urgency

3.2.5. Struggle Spectrum

3.3. Communication Options in Conflict

3.3.1. Avoidance - The Turtle: Denial, unassertively avoid, withdraw Positives Gets away from a dangerous situation Allows you to cool down if emotions are high Negatives Doesn't give opinion when it matters to you Can become resentful Might not be able to deal with life's challenges if you don't deal with conflict

3.3.2. Accommodating - The Teddy Bear Positives Care more about the person than issue Peacekeepers - like harmony and peacefulness Often says yes to preserve the relationship - creating goodwill Negatives If used too often, might resent not being able to give opinions Often mad at yourself afterward (surpressed feelings of anger or frustration)

3.3.3. Competitive - The Shark Positives Quick decisions Quick action Challenging and standing up for vital issues Negatives Not concerned about relationships, can lead to being alone Refuse to take no for an answer Defensive

3.3.4. Collaborating - The Owl Positives Satisfies all Expresses thoughts and feelings to avoid problems later Teamwork Listening, empathy and understanding Negatives Tiem consuming Not worth if the issue isn't big

3.3.5. Compromising - The Fox Positives Timely manner, both giving something up Doing what's fair Split the difference to keep friendships Gain something for yourself Negatives Time consuming Parties might not want to give things up Solutions often temporary

4. Green = Green light a positive preferred way to deal with things

5. Red = An obstacle or red light, a negative way to handle things that aren't preferred

6. Blue = Basic information on matters with a neutral stand point

7. Conflict Mindmap by Ronzelle Fletcher!