1. HR sections
1.1. Staffing
1.1.1. Job posting / Recruitment
1.1.2. Hiring/Selection processes
1.1.3. Contract renewals
1.1.4. Reclassifications
1.1.5. Performance evaluation
1.1.6. Labor relations
1.1.7. Separation
1.1.8. Employee requests
1.2. Benefits
1.2.1. 37 benefits to Staff members
1.2.1.1. Dependency Allowance Rental Allowance a/ Language Allowance b/ Installation Allowance c/ Education Grant d/ Travel Education Grant d/ Assignment Allowance /a/e Mobilization Allowance (new recruitment or transfer) a /c / Repatriation Travel and Moving Allowance f/ Tuition Reimbursement g/ Annual leave h/ Home leave i/ Sick leave Maternity leave j/ Parental Leave j/ Health Insurance Life Insurance Workers' compensation Comp. Loss /damage to Pers. Effects Long Term disability Accidental Death and dismemberment Work Related Accidental Death and dismemberment 24 hrs OAS Retirement and Pension Fund k/ 401(m) Plan l/ Provident Fund / Direct Savings Official Travel Expenses m/ Excess Baggage & Transportation of Personal Effects Moving expenses (transfer or separation from service) n/ Separation Indemnity o/ Repatriation Grant Final Compensation p/ Award of Merit p/ Stipend for special missions q/ Months of extension beyond date of death Last day of service r/ Prior notice Alternative Work Arrangements
1.2.2. Services
1.2.2.1. Visa
1.2.2.1.1. OTD - Official Travel Document
1.2.2.1.2. G4 Visa (New and Renewals)
1.2.2.1.3. G5 Visas (New and renewals)
1.2.2.1.4. Employment Authorization
1.2.2.1.5. Notifications of Appointment, Change, and Termination
1.2.2.2. Employment certificates
1.2.2.2.1. Staff
1.2.2.2.2. CPRs
1.2.2.3. Verification of Employment
1.2.2.4. Non-elegibility letter (DMV vertificate)
1.3. Payroll and Taxes
1.3.1. Monthly payroll
1.3.1.1. NPAs analysis and recording in OASES
1.3.1.2. Post Adjustment
1.3.1.3. Credit Union, Staff Association, Rowe Fund, Parking deduction
1.3.1.4. Overtime
1.3.1.5. Monthly comparisons
1.3.1.6. Reconciliations
1.3.1.7. Journal entries manual
1.3.1.8. Third party payments
1.3.1.9. Midpay advance
1.3.1.10. Exception reports LMS/TEC (payroll withholdings)
1.3.1.11. Earning Statements
1.3.2. Local Currency payroll
1.3.2.1. Exchange Rates
1.3.2.2. Salary Scales
1.3.2.3. Direct Deposit via third party
1.3.2.4. Journal entries manual
1.3.3. Liquidations
1.3.3.1. Termination Liabilities
1.3.3.2. Calculation spreadsheet
1.3.3.3. Payment of Post-employment benefits
1.3.4. US Tax Reimbursement
1.3.4.1. TRS
1.3.4.2. OAS Tax Form System
1.3.4.3. Journal entries manual
1.3.4.4. Payments via EFTPS/Bank of America CHECKS???
2. Expectations/Pain points
2.1. Self-service
2.2. Centralised and easily accesible information HR team and personnel
2.3. Optimize and standardise processes
2.4. Avoid (manual) data re-entry / re-processing
2.5. Improve employee life-cycle
2.5.1. Training
2.5.2. Succession / career planning
3. Systems
3.1. LMS - Leave Management System
3.2. PARS - Personnel Action Request
3.2.1. Update employee records requests
3.2.1.1. Maintain Profile information including competencies, degrees and licenses Manage performance and development goals View pay slips Access benefit information Manage career development Update personal information such as address, contact information or marital status changes
3.3. Oracle HR
3.4. Taleo
3.5. PES - Performance Evaluation System
3.6. Interns
3.7. NPA - Notification of Personnel Action
3.7.1. Appointment
3.7.2. Transfer
3.7.3. Extension of Contract
3.7.4. Temporary Assignment
3.7.5. Special Leave
3.7.6. Recruitment
3.7.7. Change of Account
3.7.8. Request for Review of Post Level
3.7.9. Abolition of Post
3.7.10. Creation of Post
3.7.11. Other
3.8. OPDB - personnel database
3.9. ECR - Employment Certificate Requests
3.10. RBCS - Results Based Contracting System
3.11. DHR -
3.11.1. Sistema de notificaciones por el cual HR envia notificaciones a tipos deiferentes de workforce
3.12. OASES Externa
3.12.1. Nuevo - Programa para cargar escalas de salarios
3.13. Passport System
3.13.1. Tracking passport number
4. Workforce Types
4.1. Staff
4.1.1. Career
4.1.2. Continuing Contract
4.1.3. Trust
4.1.4. Fixed Term
4.1.4.1. Series A
4.1.4.2. Series B
4.1.4.3. Special mission contracts
4.1.5. Local Personnel
4.1.6. Associates
4.2. Fellows
4.2.1. (Natural) CPRs - Results based contracts
4.3. Fellows w/o pay
4.4. Retirees
4.4.1. Health and Life insurance
4.5. Volunteers
4.6. Interns
4.7. CIDH becarios - commissioners
4.8. CIDH(Costa Rica) and IADB personnel
4.8.1. health and life insurance
5. Services
5.1. AMS - OAS areas requests
5.1.1. Job requisitions
5.1.1.1. Recruitment
5.1.1.2. Creation of Post
5.1.2. Contract extensions
5.1.3. CPR contract approval
5.1.4. Official Travel Document
5.1.5. Change of funding source
5.1.5.1. RF__>SF
5.1.5.2. SP-->RF
5.1.5.2.1. Budget
5.1.6. Change of Account
5.1.7. Appointment
5.1.8. Transfer
5.1.9. Extension of Contract
5.1.10. Temporary Assignment
5.1.11. Special Leave
5.1.12. Request for Review of Post Level
5.1.13. Abolition of Post
5.1.14. Other
5.2. Personnel requests
5.2.1. Leave requests
5.2.2. Update profile (self)
5.2.3. Update profile (dependants/beneficiiaries
5.2.4. Certificates
5.2.4.1. Employment
5.2.4.1.1. (only for staff and non US citizens)
5.2.4.2. Request for Employment Authorization Card (For dependants)
5.2.4.3. Non-eligibility letter (DMV)
5.2.5. Benefits
5.2.5.1. Home leave request
5.2.5.2. Enrollment
5.2.6. Payroll (employee requests)
5.2.6.1. Advance pay
5.2.6.2. Overtime requests approval
5.3. Benefits
5.3.1. General Benefits Inquiry
5.3.2. Beneficiaries Add/Modify
5.3.3. 401(k) Retirement Plan Enrollment/Modification
5.3.4. 401(k) Retirement Plan Inquiry
5.3.5. Medical Benefits Enrollment/Modification
5.3.6. Medical Benefits Enrollment Inquiry
5.3.7. Medical Benefits Inquiry
5.3.8. Beneficiaries Inquiry
5.4. New Hire
5.4.1. New Hire Documentation
5.4.2. Request Onboarding
5.5. ServiceNow
5.5.1. Account
5.5.1.1. Setup New Hire HR Profile
5.5.1.2. Account Notification
5.5.1.3. HR Accounts Inquiry
5.5.1.4. Password Reset
5.5.1.5. HR Account Access Request
5.5.2. Visa
5.5.2.1. Work Visa Transfer Request
5.5.2.2. Employee Travel Visa Request