B2B Customer Journey

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B2B Customer Journey by Mind Map: B2B Customer Journey

1. Sign-In (Guest/Member)

2. To (Pre-filled by retrieving data from the system)

3. Success Notification Box

4. Denied

5. Desktop (Responsive web)

5.1. B2B E-Commerce platform

5.1.1. Remember Password

5.1.2. Guest's homepage

5.1.2.1. Top bar

5.1.2.1.1. Our network

5.1.2.1.2. Help center

5.1.2.1.3. Seller

5.1.2.1.4. Buyer

5.1.2.1.5. Register

5.1.2.1.6. Sign in

5.1.2.1.7. Language

5.1.2.1.8. Search

5.1.2.1.9. Want to sell

5.1.2.1.10. Want to buy

5.1.2.2. Product categories (sidebar)

5.1.2.2.1. Agriculture, forestry & fishing

5.1.2.2.2. ...

5.1.2.2.3. All categories

5.1.2.3. Main contents

5.1.2.3.1. Hero banner

5.1.2.3.2. Privilege services

5.1.2.3.3. Popular products

5.1.2.3.4. Krungsri recommendation

5.1.2.3.5. Popular categories

5.1.2.3.6. Selling offers & Buying offers

5.1.2.3.7. Knowledge center

5.1.2.4. Footer

5.1.2.4.1. About us

5.1.2.4.2. Want to sell

5.1.2.4.3. Want to buy

5.1.2.4.4. Contact us

5.1.2.4.5. Follow us

6. Mobile devices (Responsive web)

7. BAY Channel (KS.Com, KBOL, CashLink, TradeLink)

8. Product backlog

8.1. Designer

8.1.1. Sprint 1

8.1.1.1. Company profile

8.1.1.1.1. Fields

8.1.1.2. Register

8.1.1.2.1. field

8.1.2. Sprint 2

8.1.2.1. Product catalog

8.1.2.1.1. Add new product

8.1.2.1.2. Summary of Uploaded Products

8.1.2.1.3. Manage product

8.1.2.2. Product page

8.1.2.2.1. Inquiry Form

8.1.2.2.2. RFP

8.1.2.2.3. RFQ

8.1.2.2.4. Scheduling Meeting

8.1.2.2.5. Add To Mywishlist

8.1.2.2.6. Company Page

8.1.2.3. Want To Sell (Top Nav-Homepage)

8.1.2.3.1. Post Selling Offer

8.1.2.3.2. View Buying Offers

8.1.2.4. Want To Buy (Top Nav-Homepage)

8.1.2.4.1. Post Buying Offer

8.1.2.4.2. View Selling Offers

8.1.2.4.3. Sign-in (Guest/Member)

8.1.2.5. Offering Board

8.1.2.5.1. Selling Offers

8.1.2.5.2. Buying Offers

8.1.3. Sprint 3

8.1.3.1. Search Type

8.1.3.1.1. Product

8.1.3.1.2. Company

8.1.3.1.3. Brand

8.1.3.2. You may like/Recommendation

8.1.3.3. Privilege Service

8.1.3.4. RFP/RFQ

8.1.3.4.1. RFP Template

8.1.3.4.2. RFQ Template

8.1.3.5. Company Page

8.1.3.5.1. Contact Person

8.1.3.5.2. Company Profile

8.1.3.5.3. Our Products

8.1.3.5.4. Button

8.1.4. Sprint 4

8.1.4.1. Buyer sign up

8.1.4.2. Seller sign up

8.1.4.3. Search

8.1.4.3.1. Keyword

8.1.4.3.2. Company

8.1.4.3.3. Product

8.1.4.3.4. Brand

8.1.4.3.5. Photo

8.1.4.3.6. Photo with text

8.1.5. Sprint 5

8.1.5.1. User authentication

8.1.5.2. User management

8.1.5.3. Sign in

8.1.6. Sprint 6

8.1.6.1. Schedule meeting

8.1.6.2. Wish list

8.1.6.3. Customer/vendor management

8.1.6.4. Activity log

8.2. Developer

8.2.1. Sprint 1

8.2.1.1. POC

8.2.1.1.1. POC - Sandbox

8.2.1.1.2. POC - Authenticaiton

8.2.1.1.3. POC - Sign in (UI)

8.2.1.1.4. POC - Autherization > Role management

8.2.1.1.5. POC - Homepage

8.2.1.1.6. POC - Priviledge services

8.2.1.1.7. POC - Company profile

8.2.1.1.8. POC - Product detail

8.2.1.1.9. POC - User dashboard

8.2.1.1.10. POC - Virtual meeting

8.2.1.1.11. POC - Lead form

8.2.1.1.12. POC - Business auto matching

8.2.1.1.13. POC - Service integration > Architecture

8.2.1.1.14. POC - Sign up (Register)

8.2.1.1.15. POC - Product catalog

8.2.1.1.16. POC - Search

8.2.1.1.17. POC - Inquiry (RFP/RFQ)

8.2.1.1.18. POC - Multi-language (TH/EN/JP)

8.2.1.1.19. POC - Activity log

8.2.1.1.20. POC - CMS#1

8.2.1.1.21. POC - CMS#2

8.2.2. Sprint 2

8.2.2.1. Guest's homepage

8.2.2.1.1. Top bar

8.2.2.1.2. Sidebar

8.2.2.1.3. Main contents

8.2.2.1.4. Footer

8.2.2.2. Member's hompage

8.2.2.2.1. Top bar

8.2.2.2.2. Sidebar

8.2.2.2.3. Main contents

8.2.2.2.4. Footer

8.2.2.3. Priviledge services

8.2.2.4. POC

8.2.2.5. Releted party Discussion

8.2.2.5.1. International OTP

8.2.2.5.2. Webseal

8.2.2.5.3. SEO

8.2.2.5.4. Data analytics

8.2.2.6. Tech spike

8.2.2.6.1. Auto-detection of potentially illegal product images

8.2.3. Sprint 3

8.2.3.1. Register

8.2.3.2. Company profile

9. Note

9.1. User level & User structure

9.1.1. Platform admin

9.1.1.1. Role?

9.1.2. Power user / Super user

9.1.2.1. user

9.1.2.1.1. Role?

10. Profile