LEADERSHIP SKILLS

XXI

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LEADERSHIP SKILLS by Mind Map: LEADERSHIP SKILLS

1. Communication

1.1. As a leader, you need to be able to clearly and succinctly explain to your employees everything from organizational goals to specific tasks.

1.2. -Active listening - Articulating - Business storytelling - Clarity - Concision - Correspondence - Explaining - Expression - Facilitating group conversations - Nonverbal communication - Presentation - Public speaking - Reading body language - Verbal communication - Written communication

2. Motivation

2.1. Leaders need to inspire their workers to go the extra mile for their organizations; There are a number of ways to motivate your workers: you may build employee self-esteem through recognition and rewards, or by giving employees new responsibilities to increase their investment in the company.

2.2. - Allowing employee autonomy - Asking for input - Assessing the interests of staff - Convincing - Mentoring - Open to employee concerns - Persuasive - Providing productive and challenging work - Providing rewards - Recognizing others - Setting effective goals - Team-building - Thanking staff - Understanding employee differences

3. Delegating

3.1. Leaders who try to take on too many tasks by themselves will struggle to get anything done. These leaders often fear that delegating tasks is a sign of weakness, when in fact it is a sign of a strong leader.

3.2. - Accepting feedback from employees - Allotting resources for employees - Assessing employee strengths and weaknesses - Defining expectations - Evaluating employee performance - Identifying measurable outcomes - Matching the task to the right employee - Prioritizing tasks - Setting expectations - Teamwork - Time management - Training - Trust in employees

4. Positivity

4.1. You should be able to laugh at yourself when something doesn't go quite as planned; this helps create a happy and healthy work environment, even during busy, stressful periods.

4.2. - Caring - Conflict management - Encouraging - Empathetic - Friendliness - Helping others - Humor - Interpersonal - Positive reinforcement - Respect - Social

5. Trustworthiness

5.1. Employees need to be able to feel comfortable coming to their manager or leader with questions and concerns. It is important for you to demonstrate your integrity – employees will only trust leaders they respect.

5.2. - Ability to apologize - Accountability - Business ethics - Confidentiality - Conscientious - Consistent in behavior towards -employees - Credibility - Emotional intelligence - Empathy - Honesty - Integrity - Reliability - Respectfulness - Standing up for what is right - Thoughtful

6. Creativity

6.1. As a leader, you have to make a number of decisions that do not have a clear answer; you, therefore, need to be able to think outside of the box.

6.2. - Analytical - Cognitive flexibility - Conceptualization - Critical thinking - Curiosity - Embracing different cultural perspectives - Imaginative - Innovative - Listening to others’ ideas - Making abstract connectionsObservation - Open-mindedness - Problem-solving - Sound judgment - Synthesizing - Visionary

7. Responsibility

7.1. A leader is responsible for both the successes and failures of his or her team. Therefore, you need to be willing to accept blame when something does not go correctly.

7.2. - Acknowledging mistakes - Being open to customer feedback - Evaluating best solutions - Forecasting - Learning from past mistakes - Listening to feedback from employees and managers - Project planning - Reflectiveness - Resolving problems - Transparency - Trouble shooting

8. Commitment

8.1. It is important for leaders to follow through with what they agree to do. You should be willing to put in the extra hours to complete an assignment; will see this commitment and follow your example.

8.2. - Applying feedback - Commitment to company objectives - Determination - Embracing professional development - Following through - Keeping promises - Passion - Perseverance - Prioritization - Professionalism - Team player - Work ethic

9. Flexibility

9.1. Mishaps and last-minute changes always occur at work. Leaders need to be flexible, accepting whatever changes come their way. Employees will appreciate your ability to accept changes in stride and creatively problem solve.

9.2. - Ability to learn new skills - Ability to respond to new problems or issues - Adaptability - Improvising - Negotiating - Open to feedback - Recognizing individuals’ strengths and skills - Treating employees as individuals