Help Center Request Project

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Help Center Request Project by Mind Map: Help Center Request Project

1. Updates to Existing Articles (Technical

1.1. Roadmap meetings

1.2. Existing planned updates

2. New Help Center Articles

2.1. Product teams

2.1.1. Roadmap meetings

2.1.2. New release schedule

2.1.3. MN Release

2.1.4. Panda Release

3. Rewrites for Visual/Written Style

3.1. Self-located

3.2. Suggested by commercial teams

4. IN

5. OUT

6. 1. EN Content creation

6.1. Created by AL

6.1.1. Reviewed by TG

7. 2. DE Content Creation

7.1. Created by AL

7.1.1. Reviewed by VS

8. 3. Screenshot Creation

8.1. Created by AL

8.1.1. Reviewed by Design

9. 4. Implementation

9.1. Published by AL in Zendesk, Task closed

9.1.1. Supported/reviewed by Line/CS

10. Who Can Create Requests?

10.1. CS Team

10.1.1. Existing posts that need updating

10.1.2. New Requests Based on FAQ

10.2. Product Management

10.2.1. New Features

10.2.2. Feature Updates

10.3. Community Manager

10.3.1. Anything you see, that you think should be updated

10.4. Everyone Else

10.4.1. Help center content for specific topics (Sales, Partners usw).