@kelvpn_support_bot

1. /start

1.1. first launch

1.1.1. greeting and asking about issue

1.2. /issue

1.2.1. patterns to create user case issue

1.2.1.1. app

1.2.1.1.1. asking if user sended bug report already

1.2.1.2. site

1.2.1.2.1. button or link isn't active

1.2.1.2.2. payment error

1.2.1.2.3. i didn't get the key after payment

1.3. /my_issue

1.3.1. current issue's from @username

1.4. /help

1.4.1. list of available commands

1.4.1.1. /issue

1.4.1.2. /my_issue

1.4.1.3. /help

2. /stop