1. HR and Team
1.1. Position description
1.2. Employee contracts
2. General Admin
3. Delivery/Operations
3.1. Tools trailer
3.1.1. How to pack away tools
3.1.2. Where to find safety/first aid products
3.1.3. Order of trailer
3.2. Site Specific Safety Procedures
3.2.1. Toolbox meeting
3.2.2. HazardCo board
4. Marketing
4.1. Social media profile
4.1.1. How to post to Instagram
4.1.2. How to post to Facebook
4.2. Website information
4.2.1. How to upload to website
4.3. Email marketing
4.3.1. How to write a blog
4.3.2. How to post a blog
4.4. Printed marketing
4.4.1. Business cards
4.4.2. Flyers
4.4.3. Documents of insurance/staff/procedures
5. Sales
5.1. First Contact
5.1.1. Phone call
5.1.1.1. Script for phone call
5.1.2. Website inquiry
5.1.2.1. Timeframe for return contact
5.1.3. Email contact
5.1.3.1. Script for email
5.1.3.2. Timeframe for return contact
5.2. Send info email
5.3. Phone call to screen/qualify
5.3.1. Script for phone call
5.4. Insurance detail email
5.5. Text to confirm appointment
5.5.1. How to script text messages
5.6. Attend site
5.6.1. Script for attending site
5.6.2. Checklist for site visit
5.6.3. How to leave documents with clients
5.7. Text or call to confirm appointment to deliver proposal
5.8. Email contract draft
5.9. Deliver final contract
5.10. Set appointment for contract signing
6. Finance
6.1. Invoicing process
6.2. Send invoices
6.2.1. How to send invoices
6.3. Enter client to MYOB
6.3.1. How to enter clients to MYOB