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How To WIN CUSTOMER TRUST - Gain the COMPLETE and UNCONDITIONAL Trust of Your Existing and Potential Customers - Robin Good open collaborative map by Mind Map: How To WIN CUSTOMER TRUST - Gain the COMPLETE and UNCONDITIONAL Trust of Your Existing and Potential Customers - Robin Good open collaborative map
4.5 stars - 86 reviews range from 0 to 5

How To WIN CUSTOMER TRUST - Gain the COMPLETE and UNCONDITIONAL Trust of Your Existing and Potential Customers - Robin Good open collaborative map

Robin's experience about consulting is interesting in "timing". Before you start a personal relationship, then you give privately some good ideas. So, at the beginning, we must send free info worldwide, but a relationship is born by private "channels". Speaking, in other words. I have the same experience of Robin, even in Italy. Spataro

Give away something so valuable that speaks miles for your products

Lead by example. Apply your advice to your own blog, business and network. Be coherent with what you preach. e.g. Luigi inspires & leads others by sharing great online communication tools!

Giovani Spagnolo -

Cheer your customer up as you do with your dog

That is, cheer your potential customer up and make a party each time you meet, just like people do with their lovely dog when they get back home - it works!

Don't agree with the example, dogs greet you in any case, customers don't.

Listen closely to real, hidden goals

Don't force your solutions on him/her - listen in between his phrases to what he is really looking for to obtain and find a way to get him there

Restate what the person is telling you to be certain you understand their perspective.

Listen for emotional messages, not just logic

No stereotypes

Help by suggesting alternative solutions

Brainstorm together

Throw the i Ching

Believe in serendipity

Always Give opportunities to try your product / service

Don't try to sell, focus on listening and helping out

Accept a NO as a NO

Give out as a gift something of great value

Examples: a guide, a tutorial, a digest, a special tool, something few know e.g. Great Multilingual Communication Tools like and for glossing 140 languages to build International Business Exchange, based on Tools to Enable Better Cross-Cultural Communication!

Reach out to suggest new ideas and solutions to your customers spontaneously

Ask lots of good questions before suggesting anything

Show HOW you do what you do

Customers and prospective ones LOVE to see how you actually create / edit / produce the product you offer

It allows them to see how much passion, skill and expertise you put into it

Make Your Customer Feel Special

Take time out for an informal skype text chat with the occasional link for goodies

Break bread together

Share a bottle of wine

Know your competition like your pockets

Let criticism flow in - welcome it - leverage it to make improvements

Allow Sharing of customer stories and Experiences

potential customer has a market view coming from others' experiences

mystery shop potential customers

Share not only your flow of data (search results, Digg, bookmarks, links...) = information - but also your network of contacts and valuable/trusted sources = people.

Contact me.

Philippe Borremans,

Give knowledge for free, but not always and not to everybody

Have a place where you publish regularly your sources, your insights (twitter, blog, facebook page, etc...) Freely share new Communication Tools vs hogging info to make yourself look better.

Giovani Spagnolo -

This will communicate your attitude towards knowledge sharing and collaboration to everybody else, and your potential customer will see it as a proof of your engagement in the area. Even more-so, of your willingness to HELP THEM SUCCEED! Be a Servant Leader, asking How Can I Help U vs. Me Succeed?

Giovani Spagnolo -

Never advise one thing and then do the opposite!

Giovani Spagnolo -

Honesty is always the best policy

What you say should be still in harmony with what you do and what you are !!! Paolo Bottazzi

Give exchange in abundance - always deliver more than expected. This can be done in many ways - support, valuable info, better results, insights. It's the 'go the extra mile' philosophy.

Do all you can to provide guests to your site the peace of mind of conducting business or gathering information in a safe Internet environment.

Sol Levine, Telecommuting Jobs. Jobs, job-getting and hiring tools for the Work at Home Workforce.  

Be graceful as well as efficient

Art is always a comfort

Appeal to all the senses

Know when to walk away. if you don't have what the customer needs but your competitor does, tell him

Know what should be free and what should not be free

Be willing to give away what you can't charge for, but don't give away what has value to you and should be paid for. Having said that, some fraction of your work can and maybe should be done pro-bono for those who can't pay. It's up to you. Be strategic for your own living, be generous for your soul and for your reputation.

Always begin with the intention to serve and give. You will receive as a result.

Do not delay invoices thinking you are kind to the client

Show a Caring Heart

Build Caring Friendships with Good Listening Skills & Unconditional Love

Lead from beneath as a Servant: Share, Support, Inspire, Encourage, Guide.

BUILD DISCERNMENT of character and intentions before TRUSTING/RISKING!