1. P3: Allocation Logic
1.1. Paid Leads
1.1.1. If Pincode / condition available - assign to nearest unit
1.1.2. Exception: Assign to Central MIS
1.2. Organic Leads
1.2.1. Assign to Websales
1.3. Repeated lead also follows same allocation logic
2. P4: Re-allocation
2.1. If call disposition - language issue
2.1.1. Assign to Digital TSO matching the language
2.2. If disposition not contactable & more than 7 days
2.2.1. Assign to next matching unit / agent
3. P2: Attribution
3.1. P2: Internal
3.1.1. Tracking of TSO & Units
3.1.1.1. Unit Counter , Agent Counter, Full details
3.1.1.2. First Assigned Unit || Last or Current Unit
3.2. P2: External
3.2.1. Tracking of UTM & Lead Source Changes
3.2.1.1. Zoho team waiting
3.2.1.2. First & Last method
3.2.1.3. gaconnector
3.2.1.4. zoho visitors
4. p1: If more than 30 days
4.1. Obey the allocation logic
4.1.1. Facebook - pincode
4.1.2. Google - pincode
4.1.3. Organic / Exception - Web sales
5. New Lead
5.1. Obey the Allocation Logic
6. P1: Repeated Lead
6.1. p1: If less than 30 days
6.1.1. Alert : Update the lead and inform the Agent owner
6.1.1.1. TSO need to switch to call mode to attend repeated leads
6.2. Call_Back by Agent
6.2.1. #Max limit 90 days
6.2.1.1. ## If more than call back 90 days and repeated lead consider it in more than 30 days
6.2.2. Alert: notify the TSO
6.2.2.1. TSO need to switch to call mode
6.3. p1: Report for all repeated leads irrespective of 30 days or call back
6.4. #Lead first or previous attribution Digital vs Cold
6.4.1. Helps Lead Scoring
6.4.2. Cold -> Digital || Score: 3
6.4.3. Digital -> Digital || Score: 7
6.4.4. Digital -> Digital -> Digital || Score: 8