1. Build, Acquire and Implement (BAI)
1.1. 01 Manage programmes and projects.
1.1.1. BAI01.01 Maintain a standard approach for programme and project management.
1.1.2. BAI01.02 Initiate a programme.
1.1.3. BAI01.03 Manage stakeholder engagement.
1.1.4. BAI01.04 Develop and maintain the programme plan.
1.1.5. BAI01.05 Launch and execute the programme.
1.1.6. BAI01.06 Monitor, control and report on the programme outcomes.
1.1.7. BAI01.07 Start up and initiate projects within a programme.
1.1.8. BAI01.08 Plan projects.
1.1.9. BAI01.09 Manage programme and project quality.
1.1.10. BAI01.10 Manage programme and project risk.
1.1.11. BAI01.11 Monitor and control projects.
1.1.12. BAI01.12 Manage project resources and Work packages.
1.1.13. BAI01.13 Close a project or iteration.
1.1.14. BAI01.14 Close a programme.
1.2. 02 Manage requirements definition
1.2.1. BAIO2.01 Define and maintain business functional and technical requirements.
1.2.2. BAIO2.02 Perform a feasibility study and formulate alternative solutions.
1.2.3. BAIO2.03 Manage requirements risk.
1.2.4. BAIO2.04 Obtain approval of requirements and solutions.
1.3. 03 Manage solutions identification and build.
1.3.1. BAI03.01 Design high-level solutions.
1.3.2. BAI03.02 Design detailed solution components.
1.3.3. BAI03.03 Develop solution components.
1.3.4. BAI03.04 Procure solution components.
1.3.5. BAI03.05 Build solutions.
1.3.6. BAI03.06 Perform quality assurance.
1.3.7. BAI03.07 Prepare for solution testing.
1.3.8. BAI03.08 Execute solution testing.
1.3.9. BAI03.09 Manage changes to requirements.
1.3.10. BAI03.10 Maintain solutions.
1.3.11. BAI03.11 Define IT services and maintain the service portfolio.
1.4. 04 Manage availability and capacity
1.4.1. BAI04.01 Assess current availability, performance and capacity and create a baseline.
1.4.2. BAI04.02 Assess business impact.
1.4.3. BAI04.03 Plan for new or changed service requirements.
1.4.4. BAI04.04 Monitor and review availability and capacity.
1.4.5. BAI04.05 Investigate and address availability, performance and capacity/ issues.
1.5. 05 Manage organisational
1.5.1. BAI05.01 Establish the desire to change.
1.5.2. BAI05.02 Form an effective implementation team.
1.5.3. BAI05.03 Communicate desired vision.
1.5.4. BAI05.04 Empower role players and identify short-term wins.
1.5.5. BAI05.05 Enable operation and use.
1.5.6. BAI05.06 Embed new approaches.
1.5.7. BAI05.07 Sustain changes.
1.6. 06 Manage changes.
1.6.1. BAI06.01 Evaluate, prioritise and authorise change requests.
1.6.2. BAI06.02 Manage emergency changes.
1.6.3. BAI06.03 Track and report Change status.
1.6.4. BAI06.04 Close and document the changes.
1.7. 07 Manage change acceptance and transitioning.
1.7.1. BAI07.01 Establish an implementation plan.
1.7.2. BAI07.02 Plan business process, system and data conversion.
1.7.3. BAI07.03 Plan acceptance tests.
1.7.4. BAI07.04 Establish a test environment.
1.7.5. BAI07.05 Perform acceptance tests.
1.7.6. BAI07.06 Promote to production and manage releases.
1.7.7. BAI07.07 Provide early production support.
1.7.8. BAI07.08 Perform a post-implementation review.
1.8. 08 Manage knowledge
1.8.1. BAI08.01 Nurture and facilitate a knowledge-sharing culture.
1.8.2. BAI08.02 Identify and classify sources of information.
1.8.3. BAI08.03 Organise and contextualise information into knowledge.
1.8.4. BAI08.04 Use and share knowledge.
1.8.5. BAI08.05 Evaluate and retire information.
1.9. 09 Manage assets.
1.9.1. BAI09.01 Identifiy and record current assets.
1.9.2. BAI09.02 Manage critical assets.
1.9.3. BAI09.03 Manage the asset life cycle.
1.9.4. BAI09.04 Optimise asset costs.
1.9.5. BAI09.05 Manage licences. .
1.10. 10 Manage configuration
1.10.1. BAI10.01 Establish and maintain a configuration model.
1.10.2. BAI10.02 Establish and maintain a configuration repository and baseline.
1.10.3. BAI10.03 Maintain and control configuration items.
1.10.4. BAI10.04 Produce status and configuration reports.
1.10.5. BAI10.05 Verify and review integrity of the configuration repository.
2. Evaluate, Direct and Monitor (EDM)
2.1. 01 Ensure governance framework setting and maintenance.
2.1.1. EDM01.01 Evaluate the governance system.
2.1.2. EDM01.02 Direct the governance system.
2.1.3. EDM01.03 Monitor the governance system.
2.2. 02 Ensure benefits delivery
2.2.1. EDMO2.01 Evaluate value optimisation.
2.2.2. EDMO2.02 Direct value optimisation.
2.2.3. EDMO2.03 Monitor value optimisation.
2.3. 03 Ensure risk optimisation.
2.3.1. EDM03.01 Evaluate risk management.
2.3.2. EDM03.02 Direct risk management.
2.3.3. EDM03.03 Monitor risk management.
2.4. 04 Ensure resource optimisation.
2.4.1. EDM04.01 Evaluate resource management.
2.4.2. EDM04.02 Direct resource management.
2.4.3. EDM04.03 Monitor resource management.
2.5. 05 Ensure stakeholder transparency
2.5.1. EDM05.01 Evaluate stakeholder reporting requirements.
2.5.2. EDM05.02 Direct stakeholder communication and reporting.
2.5.3. EDM05.03 Monitor stakeholder communication.
3. Deliver, Service and Support (DSS)
3.1. 01 Manage operations.
3.1.1. DSS01.01 Perform operational procedures.
3.1.2. DSS01.02 Manage outsourced IT services.
3.1.3. DSS01.03 Monitor IT infrastructure.
3.1.4. DSS01.04 Manage the environment.
3.1.5. DSS01.05 Manage facilities.
3.2. 02 Manage service requests and incidents.
3.2.1. DSS02.01 Define incident and service request classification schemes.
3.2.2. DSS02.02 Record, classify and prioritise requests and incidents.
3.2.3. DSS02.03 Verify, approve and fulfil service requests.
3.2.4. DSS02.04 Investigate, diagnose and allocate incidents.
3.2.5. DSS02.05 Resolve and recover from incidents.
3.2.6. DSS02.06 Close service requests and incidents.
3.2.7. DSS02.07 Track status and produce reports
3.3. 03 Manage problems
3.3.1. DSS03.01 Identify and classify problems.
3.3.2. DSS03.02 Investigate and diagnose problems.
3.3.3. DSS03.03 Raise known errors.
3.3.4. DSS03.04 Resolve and close problems.
3.3.5. DSS03.05 Perform proactive problem management.
3.4. 04 Manage continuity.
3.4.1. DSSO4.01 Define the business continuity policy, objectives and scope.
3.4.2. DSSO4.02 Maintain a continuity strategy.
3.4.3. DSSO4.03 Develop and implement a business continuity response.
3.4.4. DSSO4.04 Exercise, test and review the BCP.
3.4.5. DSSO4.05 Review, maintain and improve the continuity plan.
3.4.6. DSSO4.06 Conduct continuity plan training.
3.4.7. DSSO4.07 Manage backup arrangements.
3.4.8. DSSO4.08 Conduct post-resumption review.
3.5. 05 Manage security services.
3.5.1. DSS05.01 Protect against malware.
3.5.2. DSS05.02 Manage network and connectivity security.
3.5.3. DSS05.03 Manage endpoint security.
3.5.4. DSS05.04 Manage user identity and logical access.
3.5.5. DSS05.05 Manage physical access to IT assets.
3.5.6. DSS05.06 Manage sensitive documents and output devices.
3.5.7. DSS05.07 Monitor the infrastructure for security-related events.
3.6. 06 Manage business process controls.
3.6.1. DSS06.01 Align control activity embedded in business processes with enterprise objectives.
3.6.2. DSS06.02 Control the processing of information.
3.6.3. DSS06.03 Manage roles, responsibilities, access privileges and levels of authority.
3.6.4. DSS06.04 Manage errors and exceptions.
3.6.5. DSS06.05 Ensure traceability of information events and accountabilities.
3.6.6. DSS06.06 Secure information assets.
4. Align, Plan, Organize (APO)
4.1. 01 Manage the IT management framework.
4.1.1. APO001.01 Define the organizational structure.
4.1.2. APO001.02 Establish roles and responsibilities.
4.1.3. APO001.03 Maintain the enablers of the management system.
4.1.4. APO001.04 Communicate management objectives and direction.
4.1.5. APO001.05 Optimise the placement of the IT function.
4.1.6. APO001.06 Define information (data) and system ownership
4.1.7. APO001.07 Manage continual improvement of processes.
4.1.8. APO001.08 Maintain compliance with policies and procedures.
4.2. 02 Manage strategy.
4.2.1. APO002.01 Understand enterprise direction.
4.2.2. APO002.02 Assess the current environment, capabilities and performance.
4.2.3. APO002.03 Define the target IT capabilities.
4.2.4. APO002.04 Conduct a gap analysis.
4.2.5. APO002.05 Define the strategic plan and road map.
4.2.6. APO002.06 Communicate the IT strategy and direction.
4.3. 03 Manage enterprise architecture.
4.3.1. APO003.01 Develop the enterprise architecture vision.
4.3.2. APO003.02 Define Reference Architecture.
4.3.3. APO003.03 Select opportunities and solutions.
4.3.4. APO003.04 Define architecture implementation.
4.3.5. APO003.05 Provide enterprise architecture services.
4.4. 04 Manage innovation.
4.4.1. APO004.01 Create an environment conducive to innovation
4.4.2. APO004.02 Maintain an understanding of the enterprise environment.
4.4.3. APO004.03 Monitor and scan the technology environment.
4.4.4. APO004.04 Assess the potential of emerging technologies and innovation ideas.
4.4.5. APO004.05 Recommend appropriate further initiatives.
4.4.6. APO004.06 Monitor the implementation and use of innovation.
4.5. 05 Manage portfolio.
4.5.1. APO005.01 Establish the target investment mix.
4.5.2. APO005.02 Determine the availability and sources of funds.
4.5.3. APO005.03 Evaluate and select programmes to fund.
4.5.4. APO005.04 Monitor, optimise and report on inveshment portfolio performance.
4.5.5. APO005.05 Maintain portfolios.
4.5.6. APO005.06 Manage benefits achievement.
4.6. 06 Manage budget and costs
4.6.1. APO006.01 Manage finance and accounting.
4.6.2. APO006.02 Prioritise resource allocation.
4.6.3. APO006.04 Model and allocate costs.
4.6.4. APO006.03 Create and maintain budgets.
4.6.5. APO006.05 Manage costs.
4.7. 07 Manage human resources.
4.7.1. APO007.01 Maintain adequate and appropriate staffing.
4.7.2. APO007.02 Identify key IT personnel.
4.7.3. APO007.03 Maintain the skills and competencies of personnel.
4.7.4. APO007.04 Evaluate employee job performance.
4.7.5. APO007.05 Plan and track the usage of IT and business human resources.
4.7.6. APO007.06 Manage contract staff..
4.8. 08 manage relstionship
4.8.1. APO008.01 Understand business expectations.
4.8.2. APO008.02 Identify opportunities, risk and constraints for IT to enhance the business.
4.8.3. APO008.03 Manage the business relationship.
4.8.4. APO008.04 Co-ordinate and communicate.
4.8.5. APO008.05 Provide input to the continual improvement of services
4.9. 09 Manage service agreements.
4.9.1. APO009.01 Identify IT services.
4.9.2. APO009.02 Catalogue IT-enabled services.
4.9.3. APO009.03 Define and prepare service agreements.
4.9.4. APO009.04 Monitor and report service levels.
4.9.5. APO009.05 Review service agreements and contracts.
4.10. 10 Manage suppliers.
4.10.1. APO010.01 Identify and evaluate supplier relationships and contracts.
4.10.2. APO010.02 Select suppliers.
4.10.3. APO010.03 Manage supplier relationships and contracts.
4.10.4. APO010.04 Manage supplier risk.
4.10.5. APO01.0.05 Monitor supplier performance and compliance.
4.11. 11 Manage quality.
4.11.1. APO011.01 Establish a quality management system (QMS).
4.11.2. APO011.02 Define and manage quality standards, practices and procedures.
4.11.3. APO011.03 Focus quality management on customers.
4.11.4. APO011.04 Perform quality monitoring, control and reviews.
4.11.5. APO011.05 Integrate quality management into solutions for development and service delivery.
4.11.6. APO011.06 Maintain continuous improvement.
4.12. 12 Manage risk.
4.12.1. APO12.01 Collect data.
4.12.2. APO012.02 Analyse risk.
4.12.3. APO012.03 Maintain a risk profile.
4.12.4. APO012.04 Articulate risk.
4.12.5. APO012.05 Define a risk management action portfolio.
4.12.6. APO012.06 Respond to risk.
4.13. 13 Manage security.
4.13.1. APO013.01 Establish and maintain an ISMS.
4.13.2. APO013.02 Define and manage an information security risk treatment plan.
4.13.3. APO013.03 Monitor and review the ISMS.
5. Monitor, Evaluate, Asses (MEA)
5.1. 01 Monitor, evaluate and assess performance and conformance.
5.1.1. MEA01.01 Establish a monitoring approach.
5.1.2. MEA01.02 Set performance and conformance targets.
5.1.3. MEA01.03 Collect and process performance and conformance data.
5.1.4. MEA01.04 Analyse and report peiformance.
5.1.5. MEA01.05 Ensure the implementation of corrective actions.
5.2. 02 Monitor, evaluate and assess the system of internal control.
5.2.1. MEA02.01 Monitor internal controls.
5.2.2. MEA02.02 Review business process controls effectiveness.
5.2.3. MEA02.03 Perform control self-assessments. MEA09.04 Identib and report control deficiencies.
5.2.4. MEA02.05 Ensure that assurance providers are independent and qualified.
5.2.5. MEA02.06 Plan assurance initiatives. MEA02.07 Scope assurance initiatives.
5.2.6. MEA02.08 Execute assurance initiatives.
5.3. 03 Monitor, evaluate and assess compliance zvith external requirements.
5.3.1. MEA03.01 identify external compliance requirements.
5.3.2. MEA03.02 Optimise response to external requirements.
5.3.3. MEA03.03 Confirm external compliance.
5.3.4. MEA03.04 Obtain assurance of external compliance.