Why Front Office Training?
by Pam H
1. List limits that should be considered when answering a phone.
1.1. via Rapid eLearning
2. Explain areas and skills that should be considered for 'first contact'.
2.1. via Rapid eLearning
2.2. Useful Link
3. Identify ways to evaluate Customer Service.
3.1. via Rapid eLearning
4. Explain how the business' bottom line might be affected by the Front Office Staff.
4.1. via Rapid eLearning
5. Complete Quiz following review of Rapid eLearning.
5.1. On or before 3 November 2012
6. Identify groups of employees that might benefit from training.
6.1. via Rapid eLearning
7. List possible reasons why Front Office Staff may not be scheduled for training.
7.1. via Rapid eLearning
8. Explain reasons why answering the phone may be overlooked as an important task for any employee.
8.1. via Rapid eLearning
9. Identify guidelines.
9.1. via Rapid eLearning
9.2. Useful Link