1. Homework
1.1. №1
1.1.1. FIRST VIDEO:
1.1.1.1. In a typical day, what types of workplace communication will you most likely use? Types of workplace communication: 1. Face to face communication (the most preffered type of workplace communication). 2. Written communication (misunder-standing is most likely to occur with the absence of tone, volume, tempo and pitch for voice. Write in clear, concise and crisp sentences). 3. Phone communication (use phone communication when your team is remotely located. Sound friendly with a smiling voice - simply smile while talking on the phone). 4. Gesture and facial expressions communication (enhace message delivery and confirm understanding of the message. Maintain appropriate expression throughout the conversation).
1.1.2. SECOND VIDEO
1.1.2.1. How miscommunication happens (and how to avoid it)? How does misunderstanding occur (and how to avoid it)? Misunderstanding leads to confusion, hostility, misunderstandings. The fact is that even face-to-face communication with a person is an incredibly complex process. But, fortunately, a general idea of what happens when communicating can help us avoid misunderstandings. The transactional model implies that communication between people should be thought of as a ball game, that is, by transmitting our message, we get a reaction from the opponent to it. There are a few simple techniques with which you can improve your daily communication skills: 1. Take into account the verbal and nonverbal reactions of the opponent and adjust your statements so that they promote mutual understanding. 2. Watch, listen, and also listen to your inner voice. 3. Take the time to understand while you are trying to be understood. Be prepared to listen to what your opponent says. 4. Take into account your own perception filters. Don't think that your perception is an objective truth.
1.1.3. THIRD VIDEO
1.1.3.1. Clear speech demonstrates clear thinking. The first tip sounds simple, but it requires a little work, namely to find out what your main idea is. In any situation of meeting, conversation, presentation, email, voicemail, you have to figure out what your profit is. The second tip. Once you've figured out what your profit is, you want to break that bottom line into three main points or three segments. You want to figure out what you want to say first, second and third. And once you understand that, you will have a basic structure that you can communicate and suggest. The third piece of advice is to use this three-part structure not only for communication, but also for thinking, analyzing and listening. It is a tool not only for self-expression, but also for processing the communication you encounter.
1.2. №2
1.2.1. MY THOUGHTS AFTER READING THE ARTICLE:
1.2.1.1. Communication today is very important both in the business world and in private life. Successful communication helps us better understand people and situations. But successful communication is far more than sharing information, it is also an understanding of the feelings behind this information. Successful communication can deepen relations in personal life or professional life. In personal life, they can help us understand better people and situations that happen on a daily basis. Developing communication skills can help us avoid conflicts, compromise and help in better decision making. For that reason, communication skills are the most demanded soft skills that employers are looking for in their employees.
1.3. №3
1.3.1. №1.
1.3.1.1. Number the following ideas 1-8, depending on the order in which they appear in the text. a - 1 b - 5 c - 2 d - 7 e - 4 f - 8 g - 3 h - 6
1.3.2. №2.
1.3.2.1. What are the advantages and disadvantages of having open-plan offices? Advantages of having open-plan offices: 1. Better Employee Relations. 2. Increased collaboration. 3. Health benefits. 4. Budget saving. 5. Greater flexibility. Disadvantages of having open-plan offices: 1. Greater distractions. 2. Increased noise leads to isolation. 3. Transmission of illness. 4. Lack of leadership. 5. Loss of privacy.
1.3.3. №3.
1.3.3.1. Why are the manager and subordinate in Figure 2 not communicating properly? The manager and the subordinate in Figure 2 do not communicate properly, because the manager does not correctly convey his thoughts to the subordinate. The manager has the right things in mind and can choose the right words, but he still does not succeed. And the subordinate is too categorical about taking comments in his address. And there is a misunderstanding between the manager and the subordinate, which will not lead to anything good in the future. I believe that the manager needs to convey his idea more correctly to the subordinate, and the subordinate does not need to take all the information sharply and categorically. They need to sit down at the table, talk to each other, solve all problems and get rid of misunderstandings.
1.3.4. №4.
1.3.4.1. Supposing you were Communications Manager in a large organization, what advice would you give managers to avoid communications problems? Note down a few of the suggestions you would make. 1. Communicate frequently and be specific. 2. Make communication as transparent as possible. 3. Be approachable, personal and authentic. 4. Forget about one-way and top-down communication. 5. Make communication more relevant and engaging.
1.4. №4
1.4.1. Р 33 ЕХ. А
1.4.1.1. 1 - present simple 2 - past simple 3 - present continues 4 - present perfect
1.4.2. Р 34 ЕХ. А
1.4.2.1. 1 - over 2 - out 3 - mis 4 - ultra 5 - ex 6 - de 7 - co 8 - under 9 - re
1.4.3. Р 34 ЕХ. В
1.4.3.1. 1 - profit 2 - boss 3 - decide 4 - lose 5 - look 6 - win 7 - big 8 - staff 9 - grow
1.4.4. P 34 EX. C
1.4.4.1. 3 - co-authors 4 - relaunch 5 - overestimated 6 - mismanaged 7 - outbid 8 - ultra-modern 9 - ex-boss 10 - denationalized
1.5. №5
1.5.1. P.4
1.5.1.1. A
1.5.1.1.1. 1 – с 2 – в 3 – а 4 – в 5 – в 6 – в 7 – в
1.5.1.2. B
1.5.1.2.1. 1 – coherence 2 – eloquentness 3 – fluency 4 – hesitantness 5 – inhibitedness 6 – persuasiveness 7 – responsibility 8 – sensitivity 9 – succinctity 10 – clearce
1.5.1.3. C
1.5.1.3.1. 1 – tell 2 – tell 3 – tell 4 – say 5 – say 6 – tell 7 – say 8 – tell 9 – say 10 – say
1.5.1.4. D
1.5.1.4.1. 1 – tell 2 – say 3 – tell 4 – say 5 – say 6 – say 7 – tell
1.5.2. P.5
1.5.2.1. A
1.5.2.1.1. 1 – nutshell 2 – my promotion 3 – roads 4 – meeting 5 – in their own power 6 – possibility
1.5.2.2. B
1.5.2.2.1. 1. Wavelength be same 2. Put somebody in the picture 3. To point the straight come 4. Crossed wires get one’s
1.5.2.3. C
1.5.2.3.1. 1 – put somebody in the picture 2 – wavelength be same 3 – crossed wires get one’s 4 – to point the straight come
1.5.2.4. D
1.5.2.4.1. 1 – c 2 – b 3 – e 4 – d 5 – a
1.5.3. P.6
1.5.3.1. A
1.5.3.1.1. 1 – keep somebody up to date 2 – be at a loss for words 3 – air your views 4 – give somebody the low-dow 5 – drop a hint
1.5.3.2. B
1.5.3.2.1. 1, 3, 4 and 6
1.5.3.3. C
1.5.3.3.1. Despite the fact that he had nothing to add, he interrupted the speaker. I was able to express my disagreement because persistent.