IT Support Business Services

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IT Support Business Services by Mind Map: IT Support Business Services

1. Procurement

1.1. Software

1.1.1. Microsoft

1.1.1.1. Office for Mac

1.1.1.2. Office for Windows

1.1.1.3. Visio

1.1.1.4. Project

1.1.2. Omnigraffle

1.1.3. Snagit

1.1.4. Adobe

1.1.4.1. Snagit

1.1.4.2. Captivate

1.1.4.3. Creative Suite

1.1.5. Apple

1.1.5.1. iWork

1.1.5.2. Final Cut Pro

1.1.6. VMWare Fusion

1.2. Hardware

1.2.1. Telepresence

1.2.1.1. TX9000

1.2.1.2. MX300

1.2.1.3. Profile 65

1.2.2. Laaptop

1.2.2.1. Mac

1.2.2.1.1. Retina 15"

1.2.2.1.2. Macbook Air 13"

1.2.2.2. Windows

1.2.2.2.1. Lenovo X1 Carbon

1.2.2.2.2. Lenovo T520

1.2.3. Server

1.2.3.1. Dell R710

1.2.3.2. Tower Server?

1.2.4. Mobility

1.2.4.1. US Carriers

1.2.4.1.1. Verizon

1.2.4.1.2. AT&T

1.2.4.2. Canada Carriers

1.2.4.2.1. Rogers

1.2.4.3. EMEA Carriers

1.2.4.3.1. ?

1.2.4.4. Australian Carriers

1.2.4.4.1. ?

1.2.5. Accessories

1.2.5.1. Keyboard

1.2.5.1.1. Wired

1.2.5.1.2. Wireless

1.2.5.2. Monitor

1.2.5.2.1. Standard

1.2.5.2.2. Large

1.2.5.2.3. Large HiDef

1.2.5.2.4. 2nd Monitor Adapter

1.2.5.3. Mouse

1.2.5.3.1. Wired

1.2.5.3.2. Wireless

1.2.5.4. Laptop Riser

1.2.5.5. Laptop Bag

1.2.5.6. Adapters

1.2.5.6.1. Power Adapters

1.2.5.6.2. Video Adapters

1.2.5.6.3. Ethernet Adapters

1.2.6. Printers

1.2.6.1. Common Area Printer

1.2.6.2. Personal Office Printer

2. Systems Config Management

2.1. Exchange

2.1.1. Distribution List Subscriptions

2.1.2. Mailbox Size Limits

2.1.3. Aliases

2.2. Active Directory

2.2.1. OU Placement

2.2.2. Password Resets

2.2.3. Group Membership

2.3. VPN

2.3.1. Corporate VPN

2.3.1.1. DEV Lab VPN

2.3.1.2. Instance Only Access VPN

2.3.2. SecureVPN

2.4. BOX

2.5. Workstation Management

2.5.1. LANDesk

2.5.1.1. Base System Builds

2.5.1.2. Enhanced System Builds

2.5.1.3. Add'l Workflows

2.5.2. DeployStudio

2.6. Cisco

2.6.1. Cisco Webex

2.6.2. Cisco Contact Center

2.6.3. Cisco UC

2.6.3.1. Confernece Room Phones

2.6.3.2. Hotel Room Phones

2.6.3.3. Phone room phones

2.6.3.4. Single Number Reach

2.6.3.5. Extension Mobility

2.6.3.6. Extension Mobility (Cross Cluster)

2.6.3.7. Hunt Pilots

2.6.3.7.1. NOC

2.6.3.7.2. IT

3. Administrative

3.1. Terminated Employees

3.1.1. Collect Assets

3.1.1.1. Mobile Phone

3.1.1.1.1. Release financial responsibility

3.1.1.2. Mobile Broadband

3.1.1.2.1. Repurpose or Disable

3.1.1.3. Laptop

3.1.1.3.1. Modify CMDB record

3.1.2. Disable Accounts

3.1.3. Forward Email

3.2. New Employees

3.2.1. Account Creation

3.2.1.1. Document accounts granted

3.2.1.2. Document temporary passwords

3.2.1.3. Apply to roles/groups

3.2.1.3.1. HI

3.2.1.3.2. SURF

3.2.1.3.3. Exchange Distro List Membership

3.2.1.3.4. Active Directory OU placement

3.2.1.4. Update GAL Contact Info

3.2.1.4.1. Manager

3.2.1.4.2. Title

3.2.1.4.3. Desk Phone Number

3.2.2. Hardware Configuration

3.2.2.1. Laptop Configuration

3.2.2.1.1. Deliver

3.2.2.1.2. Software Configuration

3.2.2.2. Desk Phone Configuration

3.2.2.2.1. Headset

3.2.2.3. Peripherals

3.2.2.3.1. Mouse

3.2.2.3.2. Keyboard

3.2.2.3.3. Monitor

3.2.2.3.4. Monitor Stand

4. Event Services

4.1. Knowledge

4.2. Sales Kick Off

4.3. Sales QBR