Managing people
by Maarja Lattik
1. The changes in the way people behave at work
1.1. reflecting
1.2. under pressure
1.3. stand back and reflect
1.4. people live too slowly
2. Verbs
2.1. report to someone
2.2. report on someone/something
2.3. apologise for something
2.4. apologise to someone
2.5. talk to someone
2.6. talk about someone/something
2.7. agree with someone
2.8. agree on something
2.9. argue about something
2.10. argue with someone
3. Individual differences- more important than cultural differences
4. Another culture- people are the same
5. People are unique and different individuals
6. Young managers
6.1. biggest challenge- basic lack of experience
6.2. have recognise theid own weaknesses
6.3. need a good mentor
6.4. act your age
6.5. avoid favouritism and cliques
6.6. build coalitions right away
6.7. keep a cool head
6.8. show respect to older colleagues
6.9. find a right balance
6.10. under promise and overdeliver
7. Reported speech
7.1. use say, tell and ask to seport speech
7.2. use tell with and object
7.2.1. She told her boss that the new job was challenging.
7.3. use ask to report questions
7.3.1. Her boss asked when she wanted to start.
7.4. following changes in reported speech
7.4.1. the verb goes back one sense
7.4.2. nouns and pronouns may change
8. To be a good manager you need
8.1. like people
8.2. enjoy working with others
8.3. give orders
8.4. listen to others
8.5. make suggestions
8.6. judge people
8.7. plan ahead
8.8. be good with numbers
8.9. make good presentations
8.10. be persuasive
9. Skills and personal qualities
9.1. respond
9.2. listen
9.3. deal
9.4. belive
9.5. delegate
9.6. communicate
9.7. invest
10. Cultural differences are entirely superficial
11. Socialising and entertaining
11.1. being on time
11.2. the way people dress
11.3. how you address people
11.4. giving gifts
11.5. shaking hands/kissing/hugging/bowing
12. Useful language
12.1. Making excuses
12.1.1. It's very kind of you, but...
12.1.2. I'd like to take it easy/relax if you don't mind
12.1.3. It's very kind of you, but another time peraps
12.2. Makeng conversation
12.2.1. What do you like to do in your spare time?
12.2.2. Where are you going for your holiday this year?
12.2.3. Can you tell me about any interesting places to visit?
12.2.4. What/How about you?
12.3. Showing interest
12.3.1. Interesting!
12.3.2. Really?
12.4. Saying goodbye/Thanking for host
12.4.1. Thanks very much for your hospitality.
12.4.2. I really enjoyed the meat.
12.4.3. Thanks for showing me round the city/town.
12.4.4. I'll be in touch soon.
12.4.5. Goodbye. All the best.