Niem tin

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Niem tin by Mind Map: Niem tin

1. dich vu san pham

1.1. dich vu bao hanh

1.2. chi phi tiet kiem

1.3. van chuyen theo nhu cau

1.3.1. Excluded

1.4. huong dan su dung cu the

1.5. san pham su dung thu

2. khach hang

2.1. dich vu cham soc khach hang

2.2. thai do voi khach hang

2.3. chuong trinh khach hang than thiet

3. hanh dong: quy tac 3C

3.1. complete : nang luc

3.1.1. ki nang giao tiep

3.1.2. kha nang thuyet phuc

3.1.3. su hieu biet sau rong ve san pham

3.2. complete : nang luc

3.2.1. Define actions as necessary

3.3. concern : su quan tam

3.3.1. tam tu,nguyen vong cua khach hang

3.3.2. nhung van de khach quan tam ben ngoai san pham

4. thuong hieu

4.1. quang cao san pham

4.1.1. truyen thong: tv,bao chi,internet...

4.1.2. event ,cac showroom...

4.2. bao bi,mau ma,chat luong san pham