MANAGEMEN KNOWLEDGE

1. Know-how, craft, skill

2. crowdsourcing

3. Organizational roles and responsibilities

3.1. Chief knowledge officer (CKO)

3.2. Communities of practice (COPs)

4. Knowledge management value chain:

4.1. Knowledge storage

4.2. Knowledge dissemination

4.3. Knowledge application

5. Three major types of knowledge management systems

5.1. Enterprise-wide knowledge management systems

5.2. Knowledge work systems

5.3. Intelligent techniques

6. Knowledge is a firm asset

6.1. Intangible

6.2. Creation of knowledge from data, information, requires organizational resources

6.3. As it is shared, experiences network effects

7. Organisational and personal learning

7.1. Action learning

7.2. business-driven action learning

7.3. e-learning

7.4. training

7.5. coaching

7.6. mentoring

7.7. Personal knowledge management

8. Knowledge has different forms

8.1. May be explicit (documented) or tacit (residing in minds)

8.2. How to follow procedure

8.3. Knowing why things happen (causality)

9. Both social and individual

10. Knowledge work systems

10.1. Knowledge workers

10.2. Requirements of knowledge work systems

10.3. Examples of knowledge work systems

11. Business intelligence

12. Intelligent techniques

12.1. Artificial intelligence (AI)

12.2. Expert systems

12.3. Artificial intelligence (AI)

12.4. Case-based reasoning (CBR)

12.5. Fuzzy logic systems

12.6. Neural networks

12.7. Genetic algorithms

12.8. Hybrid AI systems

12.9. Intelligent agents

13. decision support systems

14. brand management

15. wikis

16. Knowledge is situational

16.1. Conditional: Knowing when to apply procedure

16.2. Contextual: Knowing circumstances to use certain tool

17. Enterprise-wide knowledge management systems

17.1. Structured knowledge systems

17.2. Semistructured knowledge systems

17.3. Knowledge networks

17.4. Essential problem in managing structured knowledge

17.5. Structured knowledge systems

17.6. Semistructured knowledge

17.7. Semistructured knowledge systems

17.8. Organizing knowledge: Taxonomies and tagging

17.9. Knowledge network systems

17.10. Learning management systems

18. Decision-making focus

18.1. Complexity theory

19. Knowledge has a location

19.1. Cognitive event

19.2. “Sticky” (hard to move), situated (enmeshed in firm’s culture), contextual (works only in certain situations)