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Army Knowledge Management Principles by Mind Map: Army Knowledge Management Principles
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Army Knowledge Management Principles

Users own the collaborative community

IT providers

embed and use digital media to add to or leverage the existing knowledge assets of the Army.

training routines


PRINCIPLE: Use standardized collaboration tool sets

Assess what is valuable from past activity

Modify and evolve business rules to meet the commander’s intent and quickly adapt business processes to meet or anticipate emerging threats or business opportunities (situational awareness)

Provide access to structural capital to

accelerate learning curves

adopt/modify best known practices


KM applications need to be designed and operate with an enterprise focus, permitting access and searching across systems and organizations without technical or structural impediments

Leaders need to incorporate the Core Principles of Collaboration into

business procedures

human resources practices

PRINCIPLE: Protect and secure assets




Leverage digital media

add, context, understanding, situational awareness

to, operations, business activities

In the design and operation of KM systems, leaders need to ensure that there are no organizational or technical barriers blocking access to digital media residing in knowledge bases


instructional delivery

Train and deploy with them



RATIONALE:, Denying adversaries access to key information gives US and coalition forces the decisive advantage to securely communicate and collaborate across geographic and organizational boundaries

IMPLICATIONS, Balance risks regarding “need to know” against “need to protect”, Requires leaders of knowledge communities to comply with relevant information assurance regulations and policies


PRINCIPLE: Knowledge assests, Embed, in standard business processes, Provide access, to those who need to know

IMPLICATIONS, Incumbent on leaders to creatively, Convert, From..., Intellectual capital, Ideas, Best known practices,, Structural capital, Digitized, Accessible, Searchable, Verify content for legality and desired outcome.


PRINCIPLE: Use legal and standard business rules and processes across the enterprise

RATIONALE:, Established business rules and processes are repeatable, reducing learning curves, promoting consistent quality, products, services

Lean Six Sigma and continuous process improvement principles apply

IMPLICATIONS, Follow standard, business rules and processes, set by, Army, DoD



RATIONALE:, Training on and using common collaborative software tool sets, reduces, Costs, Training, Maintenance, impediments, searching for relevant knowledge across the enterprise, creating, Common platform, exchange, information, knowledge, in / with, theater, partners, other organizations

IMPLICATIONS, Use approved collaborative tools sets, Army, DoD




PRINCIPLE: Use a robust search capability to, access contextual knowledge, store content for discovery

RATIONALE:, Create seamless and ubiquitous service-on-demand when one client application requests one or more services for another application which provides complimentary services, PRINCIPLE: Use open architectures to permit searching and access across boundaries, With the exception of classified information, knowledge bases should be accessible and searchable by search engines that deliver contex­tual knowledge and information

IMPLICATIONS, Use appropriate content management principles


PRINCIPLE: Use portals that permit single sign-on and authentication across the global enterprise, including partners.

RATIONALE:, Using the Army’s enterprise portal for access and authentication lessens confusion for users and provides a standard process for accessing enterprise knowledge assets while reducing total cost of ownership of other portals, websites or knowledge networks

IMPLICATIONS, portal of first choice, AKO, centrally funded by the HQDA CIO/G-6, available at no additional cost, Army commands, Army organizations, DKO, Successors

People / Culture


PRINCIPLE: Train / Educate workforce in KM, Leaders, Champions

RATIONALE:, To create a culture of collaboration, the Army needs to, educate the next generation KM change agents who, understand KM, Principles, Technologies, can effect change, accelerate meeting mission objectives

IMPLICATIONS, Identify methods for, curriculum development, Train and educate the force, KM Competency, at all levels of the Army


PRINCIPLE: Reward, Knowledge sharing, Knowledge management career

RATIONALE:, What gets rewarded in organizations gets done, Reward structures guide organizational and individual behaviors

IMPLICATIONS, Establish KM career fields (where appropriate), Insert performance elements to evaluate knowledge sharing contributions, NSPS, OER, NCOER


PRINCIPLE: Establish Doctrine of Collaboration

RATIONALE:, A collaborative environment fosters, new ideas, understanding, ways to execute the COMMANDER'S INTENT

IMPLICATIONS, , 1. Responsibility to Provide -, “need-to-share”, “responsibility to provide”, 2. Empowered to Participate -, Soldiers and Civilians, empowered to, participate, share insight, in virtual collaborative communities, without seeking prior permission, 3. User-driven -

Collaborative communities are


self creating



PRINCIPLE: Use every, Interaction, face to face, virtual, as an opportunity to, acquire knowledge, share knowledge

RATIONALE:, Continuous learning is an expected day-to-day activity, Learning faster than, adversaries, competitors, yields results, short-term, long-term

IMPLICATIONS, Leaders need to frame day-to-day activities as, learning opportunities to accelerate, knowledge acquisition, knowledge transfer, Promote learning in, teams, social networks, informal, formal


PRINCIPLE: Prevent knowledge loss

RATIONALE:, Knowledge, is perishable, has a life cycle, which can't begin until knowledge is, documented, assessed for its value

IMPLICATIONS, Document it, Share with those who need to know