Customer relationship management

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Customer relationship management by Mind Map: Customer relationship management

1. Main functionality of Marketing Page

1.1. Generates leads for the sales team

1.1.1. Helps the enterprise identify and target potential clients

1.2. Tracking and measuring multichannel campaigns

1.3. Prospect Relationship Management (PRM)

1.3.1. Tracks customer behavior

2. Marketing manager

2.1. Higher rates of client satisfaction

2.2. Significant savings in operating costs

2.3. Great planning

3. 3 critical success factors for an CRM implementation

3.1. Establish measurable business goals

3.2. Align business and IT operations

3.3. Get executive support up front

4. What

4.1. Widely implemented model

4.2. Managing a company’s interactions with customers, clients, and sales prospects

5. Relevance for a business

5.1. Increases in revenue

5.2. Higher rates of client satisfaction

5.3. Significant savings in operating costs

5.4. Great planning

5.5. Integration

6. Main functionality of Sales Page

6.1. Sales force automation (SFA)

6.2. Streamline all phases of the sales process

6.3. maximizing efficiency

6.3.1. fewer sales representatives to manage their clients