1. Corporate Governance
2. IT Governance
2.1. Why is it important/critical?
2.2. Five Focus Areas & Tools
2.2.1. Strategic Alignment
2.2.1.1. maturity model
2.2.2. Value Delivery
2.2.2.1. ValIT
2.2.2.2. IT Investment Portfolio
2.2.3. Resource Management
2.2.4. Risk Management
2.2.4.1. Risk register
2.2.4.1.1. Iikelihood of occurrence
2.2.4.1.2. Impact
2.2.5. Performance Measurement
2.2.5.1. BSC
2.2.5.2. SLA
2.3. Implementation
2.3.1. Structures
2.3.1.1. 6 IT Governance Styles for decision making
2.3.1.1.1. Business Monarchy
2.3.1.1.2. IT Monarchy
2.3.1.1.3. Feudal
2.3.1.1.4. Federal
2.3.1.1.5. Duopoly
2.3.1.1.6. Anarchy
2.3.1.1.7. IT Principles
2.3.1.1.8. IT Architecture
2.3.1.1.9. IT Infrastructure
2.3.1.1.10. Business Applications
2.3.1.1.11. IT Investment & Prioritisation
2.3.1.2. Role of CEO & CIO
2.3.2. Processes
2.3.2.1. IT Balanced Scorecard
2.3.2.1.1. Corporate Contribution
2.3.2.1.2. Operational Excellence
2.3.2.1.3. User Orientation
2.3.2.1.4. Future Orientation
2.3.2.2. Service Level Agreements
2.3.3. Relational Mechanisms (social dimension of IT Governance)
2.3.3.1. Shared Domain Knowledge
2.3.3.1.1. Career cross-over
2.3.3.1.2. Continuous education
2.3.3.1.3. Cross-training
2.3.3.2. Social Capital
2.3.3.2.1. Cognitive
2.3.3.2.2. Structural
2.3.3.2.3. Relational
2.3.3.3. --> Social Outcomes --> Operational Outcomes --> Productivity Gains from IT --> Business Value
2.4. COBIT
2.4.1. Control Objectives
2.4.2. Domains (4) --> Process (34)
2.4.3. Information Criteria
2.4.3.1. Effectiveness
2.4.3.2. Efficiency
2.4.3.3. Confidentiality
2.4.3.4. Availability
2.4.3.5. Compliance
2.4.3.6. Integrity
2.4.3.7. Reliability
2.4.4. Inputs & Outputs of each process
2.4.5. RACI chart
2.4.6. Goals and Metrics
2.4.6.1. Outcome Measures
2.4.6.2. Performance Indicator
2.4.7. Maturity Model
2.4.8. Business Goals --> IT Goals --> IT Processes