Crisis Intervention Skills

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Crisis Intervention Skills by Mind Map: Crisis Intervention Skills

1. Active Listening

1.1. Open-ended questions

1.2. Closed-ended questions

1.3. Restatement and summary clarification

1.4. Owning feelings

1.4.1. Collaborative owning statements

1.4.2. Disowned statements

1.4.3. Conveying understanding

1.4.4. Value judgements

1.4.5. Positive reinforcement

1.4.6. Personal integrity and limit setting

1.4.7. Assertion statements

2. Basic Strategies of Crisis Intervention

2.1. Creating awareness

2.2. Allowing catharsis

2.3. Providing support

2.4. Promoting expansion

2.5. Emphasising Focus

2.6. Providing guidance

2.7. Promoting mobilisation

2.8. Providing protection

3. Climate of Human Growth

3.1. Communicating Empathy

3.1.1. Not sympathy or distancing

3.1.2. Attending

3.1.3. Verbally communicating empathic understanding

3.1.4. Reflection of feelings

3.1.5. Non-verbal communication

3.1.6. Silence

3.2. Communicating Genuiness

3.2.1. Being role free

3.2.2. Being spontaneous

3.2.3. Being non-defensive

3.2.4. Being consistent

3.2.5. Being a sharer of self

3.3. Communicating Acceptance

4. Acting in Crisis Intervention

4.1. Directive counselling

4.2. Collaborative counselling

4.3. Non-directive counselling

5. Action Strategies for Crisis Workers

5.1. Recognise individual differences

5.2. Assess yourself

5.3. Show regard for client safety

5.4. Provide client support

5.5. Define the problem clearly

5.6. Consider alternatives

5.7. Plan action steps

5.8. Using clients coping strengths

5.9. Use referral resources

5.10. Develop and use networks

5.11. Get a commitment