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Southwest Airlines (LUV) Operations by Mind Map: Southwest Airlines (LUV)
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Southwest Airlines (LUV) Operations

Load factor growth

System compatibility

Point to point

Low mileage trips

Schedule alignment

Demand-driven capacity

Airports chosen with excess capacity

Motivated employees

Peer hiring

Cross training

Autonomy, Innovative cost cutting

Recognition culture

Profit sharing

Industry leading service, Low complaints, Low delays, Low mishandled bags, No interline baggage, Repeat loyal customers

Promote internally

Culture committee

Low cost

Secondary airports

Low airport gate and landing fees

Low number of gates, Reduced staff per gate

Passengers per employee

Remuneration alignment (i.e. based on frequency of flights)

Boeing 737's

Lower maintenance costs

Greater experience curve benefits

Proprietary booking

Supplier interactions based on cost (e.g. fuel)

Pay for in-flight services


Short haul flights

High frequency of departures

High turn period

Uncogested airports

Weather compliant airports