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Communications Essentials by Mind Map: Communications Essentials
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Communications Essentials

My Personal History

Education

Bradford Grammar School, Bradford, 1977

B.Sc EE - University of Leeds, 1980

M. Sc Engineering (Executive Engineering) - University Pennsylvania, 1996

Work History

Philips Research (3 years)

General Electric/Martin Marietta Lockheed Martin (14 years)

RF Micro Devices (15 years)

Training

GE Training Programs

Reading

Teaching

Community

Soccer Coach (1996 - 2011)

Communications Director, ORUMC 2009 - present)

On the Job Communications

Type of Writing

Email (65%)

Presentation Preparation (30%)

Reports (5%)

Types of Speaking

Internal Face to Face Meetings

Internal Video/Conference Meetings

Customer Meetings

Presentations

Phone

Face to Face Communications

Business Meetings

Staff Meetings

Technical Meetings

Communication Challenges

Remote Employees/Customers

Judging the Level of Knowledge

Confidentiality

Choosing the Best Way to Communicate

Time

Additional Insights on the Importance of Communications

#1: Be Genuine

Make the Recipent Feel Important

Extemporaneously vs. Word for Word

Don't Be Afraid to Give Bad News... But Give Them Hope

Communications Skills in Leadership Roles

Areas which require good communication skills

Email

Presentations

Phone

Meetings

Everywhere!

Pitfalls to Avoid

Not being genuine

Talking Down to People

Too much detail - Focus on the approach first

Insights for Leading Teams

Understand that different people have different needs

Don't play favorites with privileged information

Ask for Input

Don't punish bad news

Be Inspiring, Not Dull

Walk the Talk

Every move you make is being watched

Books

Meetings

Death by Meeting (Lencioni)

Read This Before Our Next Meeting (Pittampalli)

Presentations

Presentation Zen (Reynolds)

Slide:ology (Duarte)

1 on 1 discussions

Crucial Confrontations (Patterson, et al.)

Crucial Conversations (Patterson, et al)

Mentors/Inspiration

Seth Godin

Steve Jobs

Tom Peters

Two early bosses at GE