content

1. program objects

1.1. Lesson or Series Title

1.2. Goals of Each Lesson

1.3. Objectives

1.4. Reasoning

1.5. Content

1.6. Method of Instruction

1.7. Method of Evaluation

2. definition of effective communication

2.1. Materials

2.2. People

2.3. Facilities

3. influences of new technology

4. exercise

5. communication

5.1. methods

5.1.1. Task

5.1.2. Prerequisites

5.2. advantages

5.2.1. Task

5.2.2. Prerequisites

6. who is responsible for communication

6.1. communicator

6.2. mirror and match

6.3. Set context

7. reflective listening

8. kinds and keys of communication