The Cost of (Poor) Social Responsibility
by Dave Celata
1. Action Items
1.1. Develop risk management plans using SR language
1.2. ASQ needs to teach people how to improve quality of food
1.3. Educate people in schools on subject
1.4. Identify good, reliable calculations for life-cycle costs
1.5. Make social responsibility "local" by connecting at the municipal level and local governments
1.6. Make a framework for a SR audit
2. Remember
2.1. Social responsibility equates to risk management
2.2. Growing customer expectations for social responsibility
2.3. Focus should be on creating prosperity
2.4. Poor Social responsibility creates costs for all stakeholders, not just irresponsible organizations
2.5. Social responsibility creates prosperity, profit, and business continuity
2.6. Sustainability is reducing YOUR footprint on OUR planet
3. Costs
3.1. Prevention Costs
3.1.1. Design for green
3.1.2. Packaging
3.1.3. Governance
3.1.4. Training
3.1.5. Separate avoidable v. unavoidable costs
3.2. Appraisal Costs
3.2.1. Supplier audits, assessments
3.2.2. Conducting SR assessments
3.3. Internal Failures
3.3.1. Workplace safety
3.3.2. Quality
3.3.3. Waste
3.3.4. Employee turnover
3.4. External Failures
3.4.1. Regulatory fines; legal costs
3.4.2. Loss of market share
3.4.3. Loss of customers
3.4.4. Loss of industry inputs
3.5. Legacy Costs
3.5.1. Unsustainable use of resources results in unsustainable industries