1. PROCESS ANALYSIS & DESIGN TOOLS
1.1. Flow Diagrams
1.1.1. Provide a view of big picture
1.2. Time- Function Mapping
1.2.1. Adds rigor and a time element
1.3. Value-Stream Mapping
1.3.1. Analysis extends to customers & suppliers
1.4. Process Charts
1.4.1. show detail
1.5. Service Blueprinting
1.5.1. focuses on customer interactions
2. 4 BASIC STRATEGIES
2.1. 1. Process Focus
2.1.1. called intermittent process/job shop
2.1.2. Organized around specific activites/process
2.1.3. High flexibility
2.1.4. High cost & low equipment utiliaztion
2.1.5. ex : Hospital. Many inputs (surgaries,emergencies) ,many departments and different outputs (treated patients)
2.2. 2. Repetitive Focus
2.2.1. Organized as assembely lines
2.2.2. Characterized by models with parts & assemblies made previously
2.2.3. Modules may be combines for many output options
2.2.4. Less flexibility but more efficient
2.2.5. Ex : Cars
2.3. 3. Product Focus
2.3.1. Organized by product
2.3.2. High volume but low variety products
2.3.3. Long, continous production enable efficient processes
2.3.4. Generally staffed by less skilled labour
2.4. 4. Mass Customization
2.4.1. Rapid, low-cost production to satisfy unique customer desires
2.4.2. Combines flexibility of process focus with efficiency of product focus