1. The benefits
1.1. More reactivity
1.2. In term of business
1.2.1. Drag new customers
1.2.2. Keep the old customers
1.2.3. More profits
1.2.3.1. Raising customers number
1.2.3.2. More productivity
1.3. No more paper
1.3.1. No more error
1.3.2. No data loss
1.3.3. Good for sustainable development
1.3.4. Mor reactivity
1.3.5. Just in time management
1.4. More flexibility
1.5. Good for the club's image
1.6. Real time information
1.6.1. For managers
1.6.2. For coaches
1.6.3. For customers
2. The difficulties
2.1. Investment at the beginning
2.2. Explaining the utility of the system
2.3. Explaining to people how does it works
3. How to implement the process
3.1. creating a database
3.2. highering or teach an employee to manage the system
3.3. choosing a computing company
3.3.1. paying the company
3.3.2. choosing a cloud system
3.4. to communicate
3.4.1. employees
3.4.1.1. organizing a meeting
3.4.1.2. explaining how the system works
3.4.2. customers
3.4.2.1. mailing campaign
3.4.2.2. creating a tutorial
3.5. buying a computer available on the spot in the entrance for a customer use
3.6. creating a smartphone app
3.6.1. to choose a company
3.6.2. paying the company
4. Current system to take part in a class
4.1. Process
4.1.1. The manager creates a schedule
4.1.2. The schedule is available at the reception
4.1.3. Free access to the class
4.2. Triggers
4.2.1. Some classes are full
4.2.2. Some others are empty
4.2.3. No Flexibility
4.2.4. No just in time management
4.2.5. Customers dissatisfaction
4.2.6. Coaches are also complaining
5. Our Company
5.1. Sports Club in Berlin (Alexander Platz)
5.2. 12 different classes
5.2.1. Aerobic
5.2.2. Zumba
5.2.3. Body Step
5.2.4. ...
5.3. 15 Persons
5.3.1. 1 Director and creator
5.3.2. 2 Managers
5.3.3. 1 Accountant
5.3.4. 8 Coaches
5.3.5. 2 receptionists
5.3.6. 1 Barman
5.4. 400 customers
6. The new Process
6.1. All is managed online
6.2. The schedule is on the club website
6.3. each customer has his account
6.3.1. He can have a look on the schedule
6.3.2. Class availability is updated at time
6.3.3. Customers can subscribe online