1. Monopax
1.1. Booked by traveler & exchange by support + (one way)
1.1.1. Exchangeable
1.1.1.1. Update My trips traveler
1.1.1.2. Email notification traveler
1.1.1.3. Operation (-/+/nul)
1.2. Booked by booker & exchange by booker **AAPZF6**
1.2.1. Exchangeable
1.2.1.1. Update My trips traveler
1.2.1.2. Email notification traveler
1.2.1.3. Update My trips booker
1.2.1.4. Email notification booker
1.2.1.5. Operation (-/+/nul)
1.3. Booked & exchanged by Traveler
1.3.1. With extra fees (one way) **SQOFDE**
1.3.1.1. Exchangeable
1.3.1.1.1. Update My trips (including e-ticket)
1.3.1.1.2. Email notification
1.3.1.1.3. Operation (-/+/nul)
1.3.2. Without refund or fees (round trip) **SUUBZN**
1.3.2.1. Exchangeable
1.3.2.1.1. Update My trips (including e-ticket)
1.3.2.1.2. Email notification
1.3.2.1.3. Operation (-/+/nul) no operation when price of the new rate = 0 ?
1.3.3. With refund **SYSNPZ**
1.3.3.1. Exchangeable
1.3.3.1.1. Update My trips (including e-ticket)
1.3.3.1.2. Email notification
1.3.3.1.3. Operation (-/+/nul)
1.4. Booked by Support+ & exchanged by traveler **UOVOHA**
1.4.1. Exchangeable
1.4.1.1. Update My trips Support+
1.4.1.2. Update My trips traveler (Including e-ticket)
1.4.1.3. Email notification traveler
1.4.1.4. Email notification support+
1.4.1.5. Operations
1.5. Booked by support+ & exchanged by support+ **QRIOYK**
1.5.1. Exchangeable
1.5.1.1. Update My trips Support+ Including e-ticket
1.5.1.2. Update My trips traveler (Including e-ticket)
1.5.1.3. Email notification traveler
1.5.1.4. Email notification support+
1.6. Exchange when one leg is not exchangeable **SFVXFS, NB5QCX**
1.6.1. when one leg is not exchangeable so is the whole trip, or if a connexion (same type of train) is not exchangeable as well **Issue: DEV-472**
1.7. Booked by traveler & exchanged by Admin **NB4P59**
1.7.1. Not exchangeable
2. Multipax
2.1. Booked by pax & exchange by support + **(only one way)** **QIABET**
2.1.1. exchangeable
2.1.1.1. Emails notif paxes
2.1.1.2. Email notif support+?
2.1.1.3. My trips paxes
2.1.1.4. Operation (-/+/nul)
2.2. Booked by booker & exchanged by one of the multipax **QMHADS**
2.2.1. Exchangeable
2.2.1.1. Update My trips Booker Including e-ticket
2.2.1.2. Update My trips travelers (Including e-ticket)
2.2.1.3. Email notification travelers
2.2.1.4. Booker email notification
2.2.1.5. Update My trips traveler who changed tickets (Including e-ticket)
2.2.1.6. Operations
2.3. Booked by a pax & exchanged by another pax (return leg only) **ETZUHC**
2.3.1. Exchangeable
2.3.1.1. Update My trips paxes (Including e-ticket)
2.3.1.2. Email notification paxes
2.3.1.3. Operations
2.4. Booked by Support+ & exchanged by one of the pax **6Z47S2, SSDBBK**
2.4.1. Exchangeable (tickets exchangeable but cannot do it from platform) Exchangeable on TL console
2.4.1.1. Update My trips Support+ Including e-ticket
2.4.1.2. Update My trips traveler who changed tickets (Including e-ticket)
2.4.1.3. Update My trips travelers (Including e-ticket)
2.4.1.4. Email notification Paxes
2.4.1.5. Email notification support+
2.5. Booked by support+ & exchanged by support+ **SRLJCM**
2.5.1. Exchangeable
2.5.1.1. Update My trips Support+ Including e-ticket
2.5.1.2. Update My trips travelers (Including e-ticket)
2.5.1.3. Email notification paxes
2.5.1.4. Email notification support+
2.5.1.5. Operations
2.6. Booked by a pax & exchanged by the same pax **TLKOGS**
2.6.1. Exchangeable
2.6.1.1. Update My trips travelers (Including e-ticket) for all travelers
2.6.1.2. Email notification for all paxes
2.6.1.3. Operations
2.7. Booked by pax & exchange by admin **STBXZD**
2.7.1. Not Exchangeable (paxes can exchange it)
2.7.1.1. Update my trips paxes
2.7.1.2. Email notification
2.7.1.3. Email notification admin?
2.7.1.4. Operations
2.8. Booked by support+ and exchanged by Admin
2.8.1. Not Exchangeable
2.8.1.1. Update my trips paxes
2.8.1.2. Email notification
2.8.1.3. Email notification admin
2.8.1.4. Operations
3. Cancellation Monopax :no_entry:
3.1. On way
3.1.1. Email notification
3.1.2. Operation
3.1.3. My trips page (tag)
3.2. Only one leg
3.2.1. My trips (price not updated)
3.2.2. Operations
3.2.3. Email notification
3.3. Roundtrip
3.3.1. My trips
3.3.2. Operations
3.3.3. Email notification
3.4. One leg first then the other leg
3.5. Cancelled by admin
3.6. Cancelled by support+
3.6.1. My trips
3.6.2. Operations
3.6.3. Email notification traveler
3.6.4. Email notification support+
4. Cancellation Multipax
4.1. Cancelled by pax (booker)
4.1.1. My trips
4.1.2. Email notification
4.1.3. Operations
4.2. Cancelled by pax that not the booker
4.2.1. My trips
4.2.2. Email notification paxes
4.2.3. Operations
4.3. Cancelled by support+
4.3.1. My trips
4.3.2. Email notifications
4.3.3. Operations
4.4. Cancelled by admin
4.4.1. My trips
4.4.2. Email notification
4.4.3. Operatations
4.5. Cancelled by booker
4.5.1. My trips
4.5.2. Email notification
4.5.3. Operations
4.6. Cancel only one leg
4.6.1. My trips
4.6.2. Email notifications
4.6.3. Operation
4.7. Cancel the remaining leg
4.7.1. My trips
4.7.2. Email notifications
4.7.3. Operations