Nielson's 10 Heuristics for www.sunnyholidays.com.sg

1. Help & Documentation

1.1. Errors that are shown are not able to have information of support shown

2. Help Users Recongnise, Diagnose, & Recover from Errors

2.1. Booking Request - Giving customer details on how to proceed with unavailable request

2.2. Booking Form - Able to prompt user on reason of error occurred

3. Aethetic & Minimalist Design

3.1. Filling up particular information is well organize

3.2. Format of hotel information are stated clearly with spacing

4. Match Between System & Real World

4.1. Contact link does prompt the location of the company and hotlines

5. Recognition Rather Than Recall

5.1. Landmarks photos are provided with destination links

5.2. Activities images are linked to the package activities provided in the package

6. Visibility of System Status

6.1. Booking of Hotel content tab is able to be seen clearly

7. User Control & Freedom

7.1. Advertisements and Promotions have misleading information

8. Flexibility & Efficiency of Use

8.1. Booking form was linked to another page

8.2. Check-in, Check-out, Airlines have a popup box to choose specific information

9. Consistency & Standards

9.1. Text URL link are in blue and red colours

9.2. Packages and Deals links are linked to the same page

10. Error Prevention

10.1. Some images has a link to it, some doesn't has

10.2. Website will prompt a popup box with specific error information