Sunny Holidays (Booking a Flight)

1. Recognition rather than recall

1.1. Numerous flight options are given to the user for him/her to select from.

1.2. Search details are brought forward to all pages so that the user will not have to recall his search.

1.3. Step by step instructions are clearly stated

2. Flexibility and efficiency of use

2.1. Accelerators such as a drop-down boxes speed up the process of selection

2.2. Accelerators such as check boxes speed up the process as the user only has to click on the desired option.

3. Aesthetic and minimalist design

3.1. Dialogue is concise

3.2. Selection of flight options is easy

4. Help users recognize, diagnose, and recover from errors

4.1. When typing in a phone number without country/area code, the system alerts the user that a country'area code is required

4.2. System does not suggest ways to find out country/area code

5. Help and documentation

5.1. Small notes are made by the side to teach the user to enter the information required in a certain format

5.2. Any additional information is not given and a phone call must be made to the website's stafff for detailed enquiries

5.3. Some small notes made by the side to teach the user does not actually help the user in filling in certain boxes

6. Visibility of System Status

6.1. A pop up saying the page is loading will appear between navigation of each page

6.2. If necessary information is left out, a pop up will appear telling the user what information he/she needs to fill in before proceeding to the next step

7. Match between system and the real world

7.1. The various airlines available have their names printed beside the logo of each airline.

7.2. When choosing the date of departure and return, the user has to click a calendar-like symbol to select the date, instead of editing the date.by typing.

7.3. The search button has a magnifying glass beside it to show that the button is a search function

8. Consistency and standards

8.1. When entering the passenger's information, the boxes that need to be filled up are arranged in a consistent and systematic order.

9. Error prevention

9.1. The user has to click on the country name they want to departure/return from instead of being able to type the country's name out.

9.2. The website does not ask the user to re-enter his/her mobile phone number as a double-check to the first time he entered his mobile phone number.

10. User control and freedom

10.1. There is no undo/redo button if a user stumbles upon an unwanted state.