Vision: To build on our current high standard Product maintaining a flexible, holistic service exceeding the high expectations of our customers
by Martin Johnson
1. Marketing
1.1. Event Management
1.2. Community Relations
1.3. Communications
1.3.1. Trade Fairs
1.3.2. Newsletter
1.3.3. Website
1.4. Front Desk
1.4.1. Ed
1.4.2. Jo
1.5. Lottery Management
2. Sales
2.1. Sales Teams
2.1.1. Customer Database
2.2. Mnagement
2.3. Performance
2.4. Outbound
2.5. Showroom
3. Management
3.1. Planning
3.2. Control
3.3. Performance Management
4. Purchasing
4.1. Source New Suppliers
4.2. Pre-qualifiaction
4.3. Manage New Suppliers
4.4. Measurement
5. Administration
5.1. Human Resouecs
5.2. Finance
5.3. Procurement
6. Customer Care
6.1. Communications
6.1.1. Helpline
6.1.2. Feedbcak Programme
6.2. Loyalty Schemes
6.3. Customer Compaints
7. Retail outlets
7.1. Creation
7.2. Development
7.3. Maintenance
7.4. Management
7.5. Service Management
7.5.1. Forecasting
7.5.2. Inventory Management