business - aligning our work with their strategies
Listen to all of the business strategies, collaboratively align the work
Determine themes and synthesize requirements into capabilities, outline work to support many, ERP enabled Integrated Process, One SAP instance for the world, started ERP two years ago
Business Technology alignment, build initiatives that enable the requirements of all stakeholders
Information Services - run IT like a business and FOR the business
Consolidate, bring all infrastructure into 2 data centers, reduced capital spend, reduced energy consumption, uptick in performance, manage to capacity not projects, virtualize everything, one virtual data center, two physical centers tied together
Integrate, converge all like products, create centers-of-excellence, ESM enabled Integrated IT processes
Innovate, Exploit our capabilities
Goal: How do we become a consultant to the business and not just an order taker?
People - have the right organization, have the right skills, build the right relationships
Organize to leverage your skills and capacity, Global organization, face-to-face culture and community, leverage real-time collab, flying on planes not effective, I won't answer your phone calls or email but I will answer your IM, Setup to support ALL business units, Business Facing with Centers-of-Expertise
Become consultative, We know the business, We know IT, We should consult and not just take orders!
Have the Right Skills, Determine critical skills and train, retain, grow
Globalization of IT resources
Common Solutions across Business Units, hard to get over "I'm unique", culture - stick it to the man
consulting versus taking orders
commonizing IT processes
Enabling business processes versus business units
Building and Using a "tool box"
Projects and business units don't own technology, project is buying capacity, internal cloud
Improve the organization and the infrastructure's ability to respond and adapt quickly to changing business imperatives, enabling rather than constraining transformation
must come with some fences (EA)
now go innovate to add value and bring richer experiences
without EA fences you can innovate like crazy but it may not add value (?? Then is it innovation?))