1. content strategy
1.1. METHODS
1.1.1. Flow content strategy plan
1.1.1.1. 1. Initiation
1.1.1.2. 2. Analysis
1.1.1.3. 3. Strategy
1.1.1.4. 4. Change
1.1.1.5. 5. Care
1.1.2. books
1.1.2.1. How to make sense of any mess (Abby Covert)
1.2. DELIVERABLES
1.2.1. audit report
1.2.2. content analysis
1.2.3. content strategy document
1.2.3.1. content creation
1.2.3.2. content management
1.2.3.3. content technology
1.2.4. action plan
1.3. SERVICES
1.3.1. consultancy
2. content management
2.1. METHODS
2.1.1. document management (DM)
2.1.2. knowledge management (KM)
2.1.3. component content management (CCM)
2.1.4. learning content management (LCM)
2.2. DELIVERABLES
2.2.1. information architecture description
2.2.2. content model description
2.2.3. governance
2.2.4. workflows
2.3. SERVICES
2.3.1. consultancy
2.3.2. training
2.3.3. coaching
3. content technology
3.1. METHODS
3.1.1. selection
3.1.1.1. technology selection
3.1.1.2. platform selection criteria
3.1.1.3. editor selection criteria
3.1.1.4. vendor selection criteria
3.1.2. implementation
3.1.2.1. customization
3.1.2.2. configuration
3.1.2.3. content conversion
3.1.3. opportunities
3.1.3.1. latest updates
3.1.3.2. tech evolution
3.1.3.3. ai opportunities
3.2. STANDARDS
3.2.1. programming languages
3.2.1.1. python
3.2.1.2. vba
3.2.1.3. java
3.2.1.4. C#
3.2.1.5. C++
3.2.2. mark-up languages
3.2.2.1. xml
3.2.2.2. html
3.2.2.3. css
3.2.2.4. xslt
3.2.2.5. md
3.3. DELIVERABLES
3.3.1. information architecture implementation
3.3.2. content model implementation
3.3.2.1. templates
3.3.3. platform configuration
3.3.3.1. custom publication
3.3.3.2. custom editing environment
3.3.3.3. custom DITA-framework
3.3.4. automations
3.3.5. converted content
3.4. SERVICES
3.4.1. scripting/programming
3.4.2. training
3.4.3. coaching
3.4.4. consultancy
4. content creation
4.1. METHODS
4.1.1. structured writing
4.1.2. minimalism
4.1.3. genAI
4.1.4. books
4.2. STANDARDS
4.2.1. language
4.2.1.1. spelling
4.2.1.2. grammar
4.2.2. style
4.2.2.1. Microsoft Writing Style Guide
4.2.2.2. Apple Style Guide
4.2.2.3. Google developer documentation style guide
4.2.3. structure
4.2.3.1. DITA
4.2.3.2. DocBook
4.2.3.3. S1000D
4.2.4. diagram
4.2.4.1. UML
4.2.4.2. BPMN
4.3. DELIVERABLES
4.3.1. learner content
4.3.2. user content
4.3.3. technical content
4.3.4. marketing content
4.3.5. developer content
4.3.6. business content
4.3.7. scientific content
4.3.8. engineering content
4.4. SERVICES
4.4.1. consultancy
4.4.2. technical writing
4.4.3. business writing
4.4.4. graphic design
5. norms
5.1. ISO/IEC/IEEE 26531:2023 Systems and software engineering
5.2. informatieveiligheid (ISO 27001)
5.3. kwaliteitsmanagement (ISO 9001)
5.4. ISO/TR 22957:2018 Document management — Analysis, selection and implementation of enterprise content management (ECM) systems
5.5. safety colours & signs (ISO 3864) + picto's (ISO 7010)
5.6. machinerichtlijn (2006/42/EG)
5.7. ASD-STE100 Simplified technical English
5.8. IEC/IEEE 82079-1:2019 Preparation of information for use (instructions for use) of products
6. supporting domains
6.1. user experience
6.1.1. cognitive psychology
6.1.2. usability
6.2. corporate processes
6.2.1. maintenance management
6.2.2. R&D
6.2.3. quality management
6.2.4. systems engineering
6.2.5. product management
6.2.6. good manufacturing practices (GMP)
6.2.7. service management
6.2.8. risk management
6.3. projectmanagement
6.3.1. prince2
6.3.2. lean
6.3.3. agile/scrum
6.4. visual design
6.5. linguistics
7. customers and sectors
7.1. specific customer knowledge
7.2. sector knowlegde
7.2.1. Administratieve en ondersteunende diensten
7.2.2. Automobielindustrie
7.2.3. Bouwnijverheid
7.2.4. Energie en nutsbedrijven
7.2.5. Financiële en verzekeringsdiensten
7.2.6. Gezondheidszorg en sociale diensten
7.2.7. Handel
7.2.8. Horeca
7.2.9. ICT
7.2.10. Industrie
7.2.11. Kunst en cultuur
7.2.12. Landbouw en voeding
7.2.13. Milieu en duurzaamheid
7.2.14. Onderwijs en opleiding
7.2.15. Textiel en kleding
7.2.16. Toerisme en recreatie
7.2.17. Transport en logistiek
7.2.18. Vastgoed en onroerend goed
7.2.19. Wetenschappelijke en technische activiteiten
8. bedrijf
8.1. organisatie
8.2. ICT
8.3. projectorganisatie
8.3.1. rollen
8.3.2. tijdsregistratie
8.3.2.1. audit uitvoeren
8.3.2.2. briefing, studie, analyse
8.3.2.3. content creëren
8.3.2.4. coaching, opleiding, change management
8.3.2.5. informatiearchitectuur opstellen/implementeren
8.3.2.6. project beheren
8.3.2.7. non-billable
8.3.3. facturatie
8.3.4. projectcommunicatie
8.3.5. conventies
8.4. facilities
8.5. kennisbeheer
8.5.1. FLOWiki
8.5.2. DITA Knowledge Base
8.5.3. FLOWChart
8.5.4. bib
8.6. interne communicatie
8.6.1. SharePoint Flow Home
8.6.2. Slack
8.6.3. Mail
8.7. finance
8.8. MARCOM
8.8.1. Huisstijl
8.8.2. Blockbusters
8.9. HR
8.9.1. opleidingsplan
8.9.2. buddy
8.10. sales
9. medewerker
9.1. basisdiploma
9.2. certificaten
9.3. opleiding
9.4. talenkennis
9.4.1. schrijven
9.4.2. spreken
9.4.3. vertalen
9.4.4. reviewen