Slack Channel Structure

1. Resolutions

1.1. Refunds, manager calls, chasing refunds -** No Slack Channel warm transfer to 801**

1.1.1. Mia

2. POCs

3. Company-wide announcements and information sharing

3.1. #allremwaste

4. Collections related information or requests.

4.1. #collections

4.1.1. Dem - chasing collections

4.1.2. Patrica - adhoc collections

4.1.3. Lance - extension requests

5. New customer, deliveries, exchange and permits/bay suspension related concerns or requests

5.1. #deliveries

5.1.1. Dem - Commercial Customer related ONLY( chasing deliveries/exchange) etc.) Residential Customer Service Related Should be transferred to 803

5.1.2. Joel - permit and bay suspension

5.1.3. Mia - product related questions

6. System issues such as 3cx, booking system, Acen Training Portal, Email

6.1. #technical

6.1.1. - booking system

6.1.2. Resh - Acen Training, REM Email, 3cx

7. Clock in/Clock Out/Break

7.1. #timestamp

8. Check availability/ff up waste transfer notes

8.1. #ringaround

8.1.1. Ruby - Availability

8.1.2. Heizl/Kevin - waste transfer notes follow up