Improve overall passenger readiness for air travel by 30% within the next year and increase our c...

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Improve overall passenger readiness for air travel by 30% within the next year and increase our customer service rating by 80% by Mind Map: Improve overall passenger readiness for air travel by 30% within the next year and increase our customer service rating by 80%

1. Pack efficiently and according to CATSA and TSA guidelines.

1.1. Inspect customer's luggage and makes sure all items are CATSA/TIA compliant, and within weight limit

1.1.1. Customers should know items prohibited and allowwable items in carry-on and checked luggage.

1.1.2. Use clear bag for your small liquids under 3.4oz

1.1.3. Checked luggage could gets delayed. Always keep essentials and a change of clothes in your carry-on.

2. Choosing Transportation to the Airport.** Objective:

2.1. Highlight the importance of choosing reliable transportation

2.1.1. Drive and park at the airport

2.1.2. Take a schedule airport shuttle

2.1.2.1. Reliable and cost effective

2.1.3. Use a ride-sharing app close to departure time

3. Navigating through security efficiently.

3.1. Scenario: You are at the airport security line.

3.1.1. Join the regular security line with your laptop in a bag.

3.1.1.1. Choice 1: Captain Sky reminds you to remove your laptop for scanning separately unless you have TSA PreCheck.

3.1.2. Use the TSA PreCheck lane if you have it.

3.1.2.1. Choice 2: Excellent! PreCheck speeds up the process significantly.

3.1.3. Try to skip ahead in line explaining your flight is soon.

3.1.3.1. Choice 3: Skipping the line isn't allowed, and it’s important to respect the process and other travelers.

4. Utilize waiting time productively and stay prepared for boarding.

4.1. Scenario: You've cleared security and are now waiting at the gate.

4.1.1. Listen to music and relax until boarding starts.

4.1.1.1. Choice 1: Relaxing is fine, but Captain Sky suggests also staying alert to announcements.

4.1.2. Keep an eye on the gate information and listen for announcements.

4.1.2.1. Choice 2: Perfect! Staying informed means you won’t miss important updates about your flight.

4.1.3. Leave the gate area to shop at nearby stores.

4.1.3.1. Choice 3: Shopping is risky as you might not hear announcements and can lose track of time.

5. Introduce

5.1. Introduce yourself

5.2. Customer introduce self