Knowledge Base

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Knowledge Base by Mind Map: Knowledge Base

1. Documentation

1.1. Products

1.1.1. Manuals

1.2. Implementation

1.2.1. WBS Template

1.2.2. Packages

1.2.3. Process Maps

1.3. Support

1.3.1. SLA

1.3.2. SR

1.4. Training

1.4.1. Schedules

1.4.2. Courseware

1.4.2.1. Presentations

1.4.2.2. Outline

1.4.2.3. Handouts

2. Employees

2.1. Assessment

2.2. Profile

2.3. Accountability Forms

2.4. Position Charters

2.5. Attendance

2.6. Memos

2.7. Trainings

2.8. Evaluation

2.9. Incentives

2.10. Clearance

2.11. Questionnaires

2.12. ID

2.13. User Accounts

2.14. IT Services

2.14.1. Network connectivity

2.14.1.1. WAN/Internet Gateway

2.14.1.2. LAN Network access

2.14.1.3. Client VPN/Roadwarrior access

2.14.1.4. LAN-to-LAN VPN

2.14.2. File/print

2.14.2.1. Network file services

2.14.2.2. Windows network services

2.14.2.3. Printer sharing

2.14.2.4. Webfolders

2.14.3. E-mail

2.14.4. Perimeter Security

2.14.4.1. Mail Antivirus

2.14.4.2. Mail Antispam

2.14.4.3. Mail Archiving

2.14.4.4. External Firewall

2.14.4.5. Content Filtering

2.14.4.6. Intrusion Detection/Prevention

2.14.4.7. Web Access Control

2.14.5. Business Continuity

2.14.5.1. Multi-WAN/Network Failover

2.14.5.2. Storage redundancy/RAID

2.14.5.3. Mail Backup

2.14.5.4. File Backups over LAN

2.14.6. Network monitoring and management

2.14.6.1. Systems Monitoring

2.14.6.2. QoS/Bandwidth Management

2.14.6.3. Network Proxy/Content Caching

2.14.7. Application/DB/Web Services

2.14.7.1. DB Creation

2.14.7.2. DB Backup

2.14.7.3. Web Hosting

3. Assets

3.1. Hardware

3.1.1. Configuration

3.1.2. Assignments

3.1.3. Warranty

3.2. Software

3.2.1. Sourcecode

3.2.1.1. Branches

3.2.2. Packages

3.2.2.1. Builds

3.2.3. Releases

3.2.3.1. Versions

3.3. Network

3.3.1. Domain Management

3.3.1.1. Domain registration/renewal/transfers

3.3.1.2. DNS services

3.3.2. Public IP addresses

3.3.3. Private IP address assignments

3.3.4. Network Topology

3.4. Office Equipment

3.4.1. Warranty

3.4.2. Purchase Order Reference

3.4.3. Inventory

3.5. Furnitures and Fixtures

3.5.1. Inventory

3.5.2. Assignments

4. Partners

4.1. Contracts

4.2. Profiles

4.3. Brochures

4.4. Whitepapers

4.5. Presentations

4.6. Price Lists

5. Contractors

5.1. Profile

5.2. Contracts

5.3. Projects

6. Internal Reports

6.1. Admin

6.1.1. Requests

6.1.1.1. Overttime

6.1.1.2. Undertime

6.1.1.3. Official Business

6.1.1.4. Leave

6.1.2. Financial Reports

6.1.2.1. AR

6.1.2.2. AP

6.1.2.3. Financial Statements

6.1.3. Asset Inventory

6.2. BizDev

6.2.1. Sales Reports

6.2.2. Commission Reports

6.3. Consulting

6.3.1. EVA

6.3.2. Milestone Reports

6.3.3. Completion Reports

6.3.4. Productivity Reports

6.4. Development

6.4.1. Milestone Reports

6.4.2. Feature Requests

6.4.3. Roadmap

6.4.4. Productovity Reports

6.5. Management

6.5.1. Business Plan

6.5.2. Financial Reports

6.5.3. Budgets

7. Forms/Templates

8. Accounts

8.1. Contacts

8.2. Opportunities

8.3. Proposals

8.4. Contracts/Conforme

8.4.1. Products

8.4.2. Projects

8.4.3. Services

8.4.4. Training

8.5. Projects

8.5.1. RFPs

8.5.2. Project Plan/SRS

8.5.2.1. WBS

8.5.3. Minutes

8.5.4. Training

8.5.5. Resources

8.5.5.1. Contractors

8.5.5.2. Employees

8.5.5.3. Software

8.5.5.3.1. Version

8.5.5.3.2. User Manual

8.5.5.3.3. Technical Manual

8.5.5.4. Network and Hardware

8.5.6. Incidents

8.5.7. Problem

8.5.8. Change Request