Eco VistaYarra

1. Value

1.1. Customer satisfaction

1.2. Increase in Brand value/ goodwill

1.3. More bookings

1.4. Subsidy from government for following SDG framework

1.5. Energy savings

1.6. Cost savings

2. Change

2.1. Sustainability programs

2.2. Providing Healthy working environment

2.3. Reduce, Reuse and Recycle

2.4. Solar panels

2.5. Use of sensor lights

3. Stakeholder

3.1. Guests

3.2. Local community

3.3. Government

3.4. Suppliers and vendors

3.5. Owners

3.6. Managers

3.7. Investors

3.8. Staff

3.9. Environmental organisations

3.10. Competitors

3.11. Travel agents / Tour operators

4. Need

4.1. Maintaining high standards of luxury

4.2. Energy cost

4.3. Worker shortage

4.4. Compliance with UN Sustainable Development Goals framework

4.5. Innovation and adaptability

5. Context

5.1. Hospitality industry

5.1.1. Resorts and hotels

5.1.2. Spas and wellness centres

5.1.3. Food and beverage

5.1.4. Meetings

5.1.5. Events

5.2. Types of customers

5.2.1. Vacationers

5.2.2. Extented visitors

5.2.3. Business travellers

5.2.4. Attendees of events

5.3. Size/Demand of hotel

5.3.1. Star classification(1 to 7 star)

5.3.2. Small, medium and large

5.4. Use of information systems

5.4.1. PMS Property Management System

5.4.2. CRM Customer Relationship Managemnet

5.4.3. EMS Event Managemnet System

5.4.4. POS Point of Sale systems

5.4.5. Energy Management System

5.5. Regulatory environment

6. Solution

6.1. Hiring

6.2. Training

6.3. Waste Management

6.4. Use of renewable resources of energy

6.5. Smart Energy management system