1. Computerization of the Banking Industry.
1.1. Electronic Recording of Accounting computer processing system (ERMA).
1.1.1. Updated checking accounts.
1.1.2. Computerized manual processing.
1.2. Magnetic Ink Character Recognition (MICR).
1.2.1. Accounting.
1.2.2. Cheque transactions.
1.3. ERMA and MICR evolved banking.
1.3.1. Robotic document sorting.
1.3.2. Cheques with pre-printed account numbers.
1.3.3. Optical character recognition.
1.3.4. Automated Teller Machine (ATM).
2. How Has IT Evolved? (Gaige)
3. Issues because of IT? (Jeneen)
3.1. Security?
3.1.1. Very similar online security guarantees on all banking websites
3.1.1.1. Customer safety measures listed that must be followed to qualify for reimbursement.
3.1.1.2. List of security measures taken by bank
3.1.1.2.1. Firewalls, SSL encryption, etc.
3.2. Competition?
3.2.1. All banks seem to have followed the same security measures and guarantee
3.2.1.1. Banks following suit with chip in debit cards
3.3. Needs any other IT issues listed here that we're using in our report
4. Incorporate/Deal with:
4.1. Knowledge management (Krista)
4.1.1. Market Trends
4.1.2. Product Knowledge, New products
4.1.2.1. Loan Specials
4.1.2.2. Investment term rates
4.1.2.3. New Products
4.2. EDI (electronic data interchange) (Krista)
4.2.1. Electronic Money Transfers
4.2.1.1. Transfers to other F.I.
4.2.1.2. E-mail money transfers
4.2.1.3. Credit/Debit card transactions
4.2.1.4. Inter-branch transfers
4.2.1.5. Online bill payment transfers
4.3. Security (Jeneen)
4.3.1. Regular reviews of security practises and technology updates.
4.4. ERP (Gaige)
4.4.1. Software
4.4.1.1. Planning.
4.4.1.2. Purchasing.
4.4.1.3. Sales.
4.4.1.4. Inventory.
4.4.1.5. Marketing.
4.4.1.6. Human Resources.
4.5. CRM (Gaige)
4.5.1. Insight into the behaviour of customers.
4.5.1.1. Helps cross sell products.
4.5.1.2. Closes deals faster.
4.5.1.3. Simplifies marketing and sales processing.
4.6. E-Commerce (Bruce)
4.6.1. Mobile Money Transfer
4.6.2. Mobile ATM
4.6.3. Mobile Ticketing
4.6.4. Mobile vouchers, coupons and loyalty cards
4.6.5. Content purchase and delivery
4.6.6. E-Commerce Social Trends
4.6.7. Location based Services
4.6.8. Information Sevices
4.6.9. Mobile Banking
4.6.10. Mobile Brokerage
4.7. on-line trends (Bruce)
4.7.1. E-Commerce Payment Systems
4.7.2. Electriconic Money
4.7.3. Bitcoin
4.7.4. Electronic funds transfer at point of sale (EFTPOS)
4.7.5. Interbank Network
4.7.6. Payment System
4.7.7. Real Time Gross Settlement
4.7.8. Society for Worldwide Interbank Financial Telecommunication (SWIFT)
5. Build relationships with customers by: (Jeneen)
5.1. Give back to the community through various initiatives.
5.1.1. Kids
5.1.2. Environment
5.1.3. Footprint Reduction
5.2. Customer Service easy access
5.2.1. Email
5.2.2. Apply Online
5.2.3. 1-800-number
5.2.4. Branch and ATM locators
6. Description of Industry (Jeneen)
6.1. What the industry entails
6.1.1. Financial Transactions
6.1.1.1. Through branches, ATM's, telephone banking, online banking, mail.
6.1.2. Activities of banks categorized into the following types:
6.1.2.1. Deposits, financial consultations services, loans, cheque cashing, issuing debit cards and credit cards, etc.
7. Example Companies (Krista)
7.1. Credit unions (BVCU)
7.2. Royal Bank of Canada (RBC)
7.3. Canadian Imperial Bank of Commerce (CIBC)
7.4. Bank of Montreal (BMO)
7.5. Toronto-Dominion Bank(TD Canada Trust)
8. Impact (Gaige)
8.1. Accounting.
8.1.1. Software.
8.1.1.1. Organized data.
8.1.1.1.1. Spreadsheets.
8.1.1.1.2. Recording transactions.
8.1.1.1.3. Paying bills.
8.1.2. Internet.
8.1.2.1. Sharing of documents.
8.1.2.2. Online taxes.
8.2. Human Resources.
8.2.1. Online hiring and training.
8.3. Marketing.
8.3.1. Social Media.
8.3.2. Email.
8.3.3. Internet.
8.3.4. Mobile.
9. Exmple Company (Krista)
9.1. Credit Union
9.1.1. How do they use computers?
9.1.1.1. Transaction Processing Systems (Banking Systems)
9.1.1.2. Loans
9.1.1.3. Customer Interaction
9.1.1.4. International Banking
9.1.1.5. Security
9.1.1.6. Administration
9.1.2. How do they use IT to do their business?
9.1.2.1. ATMs
9.1.2.2. Credit?Debit cards
9.1.2.3. Security Systems
9.1.2.4. Denotation Counters
9.1.2.5. Coin Counter
9.1.2.6. Marketing
10. Possibilities for the future of IT? (Gaige)
10.1. Interactive Tellers replacing ATMs.
10.1.1. More convenient.
10.1.2. Safer.
10.1.3. Quicker.
10.2. Completely computerized credit cards.
10.3. Cloud computing.
10.3.1. Supports all core banking processes.
10.3.1.1. Quicker.
10.3.1.2. Reliable.
11. IT contributions to ethical and environmental issues? (Bruce)
11.1. Needs a listing of ethical and environmental issues that we're using in our report.
12. Market Industry Description (Krista)
12.1. Geographic target market?
12.1.1. Banking online
12.1.2. International Banking
12.1.3. Knowing the local market
12.1.4. How Prime Rate is affected
12.2. Demographic target market?
12.2.1. Children
12.2.2. Young Couples
12.2.3. Retirement Planning
12.3. Behavioral target market?
12.3.1. Understanding how the customer interacts with the bank (what products are held, what is the balance of the accounts and how do they use the service(s)
12.3.2. Understanding channel use and preferences
12.3.3. Understanding that most want to feel in charge of their own banking