GFSS Client Satisfaction Survey
by Hanxiao Liu
1. TOR
1.1. Background / Objective
1.2. Scope
1.3. Methodology
1.4. Expected Outcomes
1.5. Timeline
2. Further Information
3. Demographic Information
3.1. Gender
3.2. Duty Station
3.2.1. GSC/RSC/KJSO
3.2.2. Missions
3.3. Capacity
3.3.1. Civilian
3.3.1.1. Category
3.3.1.1.1. Working Area
3.3.2. Police
3.3.2.1. Type of appointment
3.3.3. Military
3.3.3.1. Type of appointment
3.4. Service length
3.4.1. Total
3.4.2. Current
3.5. Served duty station count
4. Knowledge/Awareness of GFSS
4.1. Awareness of GFSS objectives
4.2. Information source
4.3. Communication mechanism
4.4. GFSS characteristics
4.4.1. Main point
4.4.2. In effect years
4.4.3. Main components
4.4.4. Core objectives
4.5. DFS Reform
5. Service Improvement in Key GFSS Areas
5.1. Overall improvement
5.2. Field support satisfaction
5.2.1. Service Quality
5.2.2. Speed of Service
5.2.3. Efficiency/ Economies of scale
5.2.4. Safety/ Quality of life
5.3. Satisfaction on specific service
5.4. Shared service
5.4.1. Entity
5.4.2. Comparison
5.4.3. Contact mechanism
5.4.4. Footprint reduction
5.4.5. Joint effort
6. Priorities/Future Direction Suggestions
6.1. Focus Attention
6.2. Importance Rank
6.3. Operational Concern
6.4. GFSS application tool/mechanism
6.5. GFSS implementation obstacle
6.6. Overall expectation
6.7. Comments/suggestions
7. Client Orientation
7.1. Support Staff
7.1.1. In mission
7.1.2. In service centre
7.1.3. In HQ