Respond

1. User wants to respond

1.1. The listing is claimed

1.1.1. We have the credentials

1.1.1.1. Allow the user to type in a response and post

1.1.2. We don't have the credentials

1.1.2.1. Give the user a link to respond on Yelp

1.2. The listing is not claimed

1.2.1. Give the user a link to respond on Yelp

2. User wants someone else to respond

2.1. The user notifies a staff member with a suggested response

2.1.1. The listing is claimed

2.1.1.1. We have the credentials

2.1.1.1.1. The user can accept the suggested response

2.1.1.1.2. The user can edit the suggested response

2.1.1.2. We don't have the credentials

2.1.1.2.1. The user can click a link to respond on Yelp

2.1.2. The listing is not claimed

2.1.2.1. The user can click a link to respond on Yelp