Implementation of SSP in the company of Technogroups
by Алина Гуцаленко
1. Scaling
1.1. After successful implementation in the pilot division, the system is expanded to the entire company, taking into account the experience gained
2. Assessment and adjustment
2.1. Regular monitoring of KPIs
2.2. Analysis of results and making changes to strategies and processes
2.3. Conducting quarterly audits to assess the achievement of goals
3. System Implementation
3.1. Launching a pilot project in one of the departments
3.2. Evaluate the results and adjust the approach if necessary
4. Define goals and strategies
4.1. Goals
4.1.1. An increase in market share by 15% over three years
4.1.2. Improvement of product quality (reduction of defects by 20%)
4.1.3. Increasing customer satisfaction (achieving 90% positive feedback)
4.2. Strategies
4.2.1. Investments in R&D to develop new products.
4.2.2. Optimization of production processes
4.2.3. Strengthening the customer support service
5. Forming a team
5.1. Finance Department
5.2. Sales Department
5.3. Production Department
5.4. Quality Department
5.5. Marketing
6. Identify Key Performance Indicators (KPIs)
6.1. Financial perspective
6.1.1. Revenue growth
6.1.2. Profitability of sales
6.1.3. Reduction of production costs
6.2. Customer perspective
6.2.1. Customer satisfaction level
6.2.2. Number of repeat purchases
6.2.3. Market share
6.3. Internal business processes
6.3.1. Production cycle time
6.3.2. The number of defects per unit of production
6.3.3. Efficiency of R&D processes
6.4. Training and development
6.4.1. Staff qualification level
6.4.2. Participation in trainings and seminars
6.4.3. Employee satisfaction