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COM 105 by Mind Map: COM 105
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COM 105


Chapter 1 is good

Hard to get communication right

Class 2

Goals, Writing Skills, Personal communication, Communicate on a better level, Learning new styles, When to use each one, How to know, Being clearly understood by others, Want only the information I need, not whole story, Clarity & Clarify (skills), Effective c ommunication, Skills / Methods, More Compassion, show you care, Know your audience, Respect people's language & use words they can understand - keeps them from shutting you out., Non verbal communication - see it, act it, Assertive but not condescending, Set a goal for what we want from the conversation, Retain Knowledge, Practice it, Refine & repeat, Notes, List your goals, List the major ideas, List what you did to practice, List the outcomes, If it is worth learning, it is worth writing down, Active Listening, Listen, repeat back, Skills to further career, Good grade, At least 2 revisions per assignment, Zero plagiarism - make this a personal goal, Papers, Content, References and outside information, Your carefully explained ideas, Organization, Big picture, Organize the argument (Sections & Paragraphs), Thesis, One sentence explaining what you are doing., This shows you how to organize the sections in the paper, Inside sections, organize paragraphs logically, What comes first, second third?, Organize inside paragraphs, Organize inside sentences, Grammar & Mechanics, APA formatting (Zero plagiarism), good references)

Learned, Different levels of communications - plus technology - the evolution, How to cite and research, Research is a big key - know what you are talking about., Organizational learning, Social vs Workplace communication, Formal vs Informal, Guidelines and Methods for communication, Policies - how to create, implement, enforce., Ethics, Roles in an organization - differences, Traits of a good leader, "Words that Work" - Frank Lutz, Reiterates and hones prior principles - logical fallacies, What do you want me to teach other students?, Technology (the stuff we didn't go over), shared docs., The links (mindmeister & pearltrees), Let them know that the class is to become more comfortable with different forms of communication. (explain core content, not oral communication).

Article Links

Web Links


Week 1 Readings

Business technology etiquette. (n.d.). The Emily Post Institute

Checklist of Communication Best Practice Solutions

Basic business communication: 7 self-test questions to freshen your communication skills.

Communication checklist: Best practices in managing change.

Organisational diversity: Building culturally diverse teams.

Namara, C. (n.d.). Group dynamics: Basic nature of groups and how they develop.


Course Site

Assignments, M1 A3, Assignment 3 Grading Criteria Maximum Points Identified likely differences among team members in the scenario specified. 32 Recommended ways to enhance the positive impact of the differences and minimize the negative impact. 24 Supported statements with reasons and examples. 24 Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources; displayed accurate spelling, grammar, and punctuation. 20 Total: 100, M2 A2, Assignment 2 Grading Criteria Maximum Points Discuss the purpose of the proposed antiharrassment policy. 20 Discuss whether implementing the antiharassment policy would be beneficial for the CEO. 20 Discuss the importance of having an antiharassment policy in place. 20 Outline the communications plan and discuss how the CEO should present the antiharassment policy to staff. 20 Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources; displayed accurate spelling, grammar, and punctuation. 20. Total: 100, Policy Manual Notes, Write it clearly but politically in case it is released to the public., Untitled, M4A1, Assignment 2: Someone to Respect and Admire There are leaders in every field of study and business around the world. Select a business leader you admire. Use your textbook, the Argosy University online library resources, and the Internet to select a leader and then to research the leader’s career. Write a paper on your selected leader. Include the following in the paper: Give an overview of the organization and the leader. Explain how the person demonstrates integrity or ethics, giving examples. Provide your own insight into the organization or leader. What makes the person or organization stand out? If you were in that person's place or worked for the organization, would you make the same choices? Why or why not? Write a three- to four-page paper in Word format. Apply APA standards for writing style to your work. Also use APA to cite books, articles and websites used in your research.  Use the following file naming convention: LastnameFirstInitial_M4_A2.doc. By Sunday, June 2, 2013, deliver your assignment to the M4: Assignment 2 Dropbox. Assignment 2 Grading Criteria Maximum Points Identify leader and leader’s role. 4 Summarize relevant and important information about your selected leader and organization. 20 Explain how the leader demonstrates integrity and ethics. 20 Explain personal perspective on the selected leader and organization. 20 Support statements with reasons, examples, and research information. 20 Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources; displayed accurate spelling, grammar, and punctuation. 16 Total: 100, M5A1, Assignment 1: Putting the Puzzle Together Every group, whether social or professional, has roles that need to be filled in order for the group to function effectively. Sometimes, people choose the role they want to play. At other times, people may naturally fall into a role without even realizing it. Research group roles or group dynamics using your textbook, the Argosy University online library resources, and the Internet. Write an essay on the topic. Address the following: What types of group roles are there? Name and describe at least six different roles.  Also, note that similar roles are known by different names, for example, leader and facilitator. What you call a role is not as important as doing a good job of explaining the purpose and duties of each role. Can some roles have more than one person in that role in one group? If so, which roles are they? Which roles, if any, cannot have more than one person in the role in one group? Why? Can you rank the roles in order of importance? If yes, do so and explain your ranking. If you could not rank the roles, explain why. Is it because all roles are equally important? What role do you tend to play in groups? Is it a role you choose because you enjoy it or because you are just naturally good at it? We have all had to struggle with some roles we were required to play. Describe such an experience from your personal or professional life. Explain the difficulty and how you solved it. In a summary paragraph, discuss the value or constraint that you find with group roles. Discuss how knowledge of group roles will help a group communicate and work together. Write a 4-5 page essay in Word format. Apply APA standards for writing style to your work. Include a bibliography for any articles and websites used in your research.  When saving your essay, use the following file naming convention: LastnameFirstInitial_M5_A1.doc. By Wednesday, June 5, 2013 deliver your assignment to the M5: Assignment 1 Dropbox. Assignment 1 Grading Criteria Maximum Points Analyzes and explains at least six different types of roles in groups. 40 Discusses and supports whether one person may play more than one role in a group. 40 Discusses and supports whether or not roles can be ranked in order of importance. 40 Explains and supports the role the student typically plays in groups. 40 Describes an event where the student personally struggled with his/her role within a group and how the struggle with this role was overcome. 40 Discusses how knowledge of group roles will help a group communicate and work together. 36 Style (8 points): Tone, audience, and word choice. Organization (16 points): Introduction, transitions, and conclusion. Usage and Mechanics (16 points): Grammar, spelling, and sentence structure. APA Elements (24 points): In text citations and references, paraphrasing, and appropriate use of quotations and other elements of style. 64 Total: 300, M5A2, Assignment 2: Ethics and Integrity at Work There are a host of situations in the workplace that can be obvious breeches of ethics and integrity. Suppose an employee constantly uses his or her work computer (and work time) to surf the Internet. Explain why you feel this is or is not an example of stealing from the organization. Give some other “nontraditional” examples of stealing from an organization. Explain why you believe the actions to be stealing. Read this article and think about your opinion. Then consider other possible situations that may present a dilemma of ethics and integrity. Web surfing “as addictive as coffee.” (2005, May 19). Website. Retrieved from By Thursday, June 6, 2013, post your response to the appropriate Discussion Area. Through Sunday, June 9, 2013, review and comment on your peers’ responses.

Announcements, Momentum (download file here), Reasons to Cite, Your Credibility, Credit and respect to authors, Validation (validate your own ideas), Show that you have read it, Check the facts, Scholarship, Critical thinking, Learning, Growth, Evaluation, Protection

Week 1 Ideas, Resoures, Communication 105 Links, Writing & Communication, Communication Checklists, Create and use these to help create complete and timely communications., Communication Management, The art of communicating everything that other people need in order to understand what you want, Not easy, error prone, requires constant monitoring and adjustment., Built on relationships (no emotional casualties), Communication at Work, Diversity minded, People Centered, Legal, Effective

Day 1


Personal Goals, Write 5 in your notebook, Review these & note progress


Good grade, Read a lot, write a lot, discuss a lot, Benchmarks, 250 words for main post, 100 for replies, 0 Plagiarism, Time Vs Grade, Assuming you do good work..., A 20 B 15 C 10 D 5 F 2, Create a good product, Directly relates to topic, Clear main purpose & sub-points, Logical organization, Correct Grammar, Correct APA Citation

Good learning, Curious, interested, focused, Replace old errors & habits with new better knowledge & habits, Good notes, New information, New vocabulary, Every 30 min or so, stop to write learnings, ideas, questions, Good Resources, Communication at Pearltrees, COM 105 Readings, Student Home

Theory, 2 Types of Theory, Communication as Organism with structure & channels., Writing & Speaking (Clear thinking, Simple writing., Positions, Managers, Verbal and written contacts are the manager's work., Henry Ford: Managers: Plan, Organize, Command, Control, People & Information, Message, Signal, Noise, Sender, Person, Perception, Actuality, Receiver, Person, Perception, Actuality, Outcome, Desired, Actual, Feared

Day 2

Announcements & Purpose, Purpose: Help you achieve as much as you can, Post work on-time, Turn in any late work by Friday 11/22/2013, Improve Presentations, Identify & Use Resources, Your Questions

Week 2 Concepts, Diversity, What are the issues?, How do we respect?, Mark's story about teaching., Letters from Birmingham Jail, HBR 7 Tips, Constructing Messages, What is your goal for the communication, What is your content and argument?, Who is your audience, Who are they?, My relationship to, Predicted or likely attitudes, WIIFM, Pains, Pleasures, What do they need to hear, Based on this, write your content, Organize it into an argument, Discuss arguments, look up on Purdue, Pathos, Ethos, Logos, Change Management, Change Checklist, Resistance, Types, Responses

Writing Advice, Find examples First, Work by Imitating, Then by Improvising, Then by Evaluating

Presentation Assignment, Module 2 Assignment Notes, Suppose you work for an organization that currently does not have an antiharassment policy. You are going to develop an antiharassment policy for the organization and persuade the CEO to adopt it. Create a PowerPoint presentation to convince the CEO of the need for such a policy. Use the speaker notes area to write explanations and arguments and to cite sources. Address the following in your presentation: Develop an eight- to ten-slide presentation in PowerPoint format. Apply APA standards where appropriate for references. Use the following file naming convention: LastnameFirstInitial_M2_A2.ppt., Requirements, What is the purpose of your proposed antiharassment policy?, Why would implementing this policy be beneficial for the CEO? What's in it for him or her?, Why is it important to have such a policy in place? If the basic purpose is to stop harassing behavior, why is that important? Why is harassment detrimental to an organization?, What is your communication plan? How should the CEO present the policy to the staff? What specific communication methods do you recommend, and what will the communication say?, All Presentations Have, Audience, Quality, Quality Control, audio, Volume, Speak clearly, slowly enough, Tone of voice, Organization, video, Eye contact (too much, too little), Right amount of text, Pictures (right number), Spelling, Correct, know your stuff, Purpose, To discover purpose, state your goal for the communication., Message, For whom? Right message to Right Audience, Title, Specific Content, Argument, Evidence, Facts and Figures, Appeal to Common Knowledge, Anecdotal Evidence, Appeal to Authority, Proof, Assumptions, Inference (If, then), Organization, Welcome, Beginning, Middle, End, Desired Action, Deliver this conversationally, Eric Bergman's Advice, Put the audience first, Structure the conversation, Minimize visual aids, Convey your message and personality, Answer questions throughout, Anti Discrimination Resources, Google search, Site 1, NYU Policy, List of Links, Outline your presentation/ideas, Create your presentation

How to Analyze Information (Example of perspective, evidence, and persuasion)

In-class speaker practice, invitation to give 2 minute presentations (show and tell) for speaker practice.

Day 3

Topics, Write out learning & share, Review Progress, Questions, Teams, planning, & decision making, Theory, Creating & Sending Good Messages, Creating Communications Strategy, Audience testing & interviews, Key communication skills, Discussion - What is communication today?, Time, Welcome & Share learning (90 min) with scenarios & ethics., Tower (30 min), Sending messages (50 m), Break (10 m), Communication Style (40 m), Policy manual notes (20m)

General Feedback, Good discussions, Support with research, Post 2 good replies, PPT Review

Build a Tower, Build a Team, Run the experiment, Write your observations of self & other, Decision making, Steps, Biases, Tower Video, Roch P Video

Sending Good Messages, Anatomy of an email, Header & Date, To, CC, BCC, Greeting & names, Content, Signature, Attachments, Language, Key communication skills, Listening, what do they want, how do they talk (buzz words), Repeat people's own language back to them, watch the effect., Interpret what they say to show understanding or compassion, what do they know, Sell benefits (what you get), not features (what it is/does)., Repetition, Message Length, Most are short, Use a wedge (short first, larger later), Multiple routes, your 4x4, Lutz - Words that Work, Audience Analysis, Key Questions, 1. Who are my audiences?, 2. What is my relationship to my audiences?, 3. What are their likely attitudes toward my proposal?, 4. How much do they already know?, 5. Is my proposal in their interests?, Approaches (Mary Munter), Tell, Sell, Consult, Join, Point of View, From whom? to whom?, State it clearly - what are we arguing for?, State the most important points, not minor details, Allows for clear disagreement, Find familiar, consistent messages that serve to motivate., Who should send the message?,

Communication Style Videos, Theory, Goal: have people understand/do. (Tell, Command), Goal: have people decide. (Sell, persuade), Goal: get answers & support. (Consult), Goal: seek solutions together. (Join, provide input), Cornell West, Rap your Order, Match how they speak, Express to impress, Videos, Decision Making, Roch Parayre, Dan Ariely, David Ropeik, Take more time to make decisions, Build a Tower, Emotion, Antonio Damasio (Neurology), Logic vs Emotion, Antonio Damasio, Damasio 2, Decisions, Paul Ekman, Ekman on Lies, Thought, Tyranny of Positive Thinking, Cancer, Body Language, Love Lab

Example Policy Manuals, What is a Communications Policy, How to write a Policy Manual, Creating Communication Strategy, Sunset Bay Health, (good), UC Davis

Communications Policy Manual, Instructions, You are the VP of Human Resources, Create a communications manual with best practices, company recommendations and scenarios all targeted at organizational communication., Create an overview (Table of Contents) for the manual., Begin by naming your organization and defining it's primary business., Components, Brainstorm as groups - what is important to have rules about? - find 5 major topics, Purpose, Situation, PEST analysis, Political, Economic, Social and Technological, SWOT analysis, SWOT Analysis, Competitor Analysis, Organization name and business description, Heading 1, Name, description, What does this refer to?, Any necessary definitions, Purpose, Sub section 1, a) an example scenario of how this topic should be handled in your company, b) a description of why this section is important to organizational communication and, c) an explanation of how this communication policy will benefit both the employee and the organization., Heading 2, Name, description, Heading..., PG Ideas, Internal, Electronic, Paper, Org Chart, Confidentiality, External, Public Relations, Customer Relations, Competitor Relations, Confidentiality, Antiharassment & Antidiscrimination, Conflict resolution, Innovation, Action Plan to Communicate the policies, How do we get this to people?, Awareness, Channels, Leaders, Managers, Email, Training Class, Instruction, Facebook, Sign as proof of training

Day 4

Organizational Learning, Types of training, None, Cave Man, Formal Classes, Self-learning, Benefiting from training

Organization at work, Pattern yours after a known good example

Messages in Organizations, CYA File, If you don't write it down, it didn't happen, Accountability, Helps remind people, Selective Memory, Documentation is your memory, Easy for you is probably painful for others, Think of others while you write, Communication is for you and others, What goes in notes?, For you?, For others?, How to manage information at work, Communication policies, Meeting notes, File names, Recording phone calls

Leadership Assignment, Our List, Integrity, Decisicveness, Communication, Tact, People skills, Just / Fair, Understanding, Physically fit, Work well under pressure, Supportive, Firm , strong, Knowledgable, Honest, Loyal, Good work ethic, Enthusiasm, JJ DID TIE Buckle, 14 leadership traits, Research Says..., How to write, Compare, Write draft, Sleep, Proofread & revise

Research, Know your goals, Find the keywords, Find the good sources, Keep lists of these (links), HBR, McKinsey, Church (, Look for reviews, Then track down specific articles, Look for the pros and cons, Keep an annotated bibliography

Day 5

What have you learned., Personall

Suggestions, Cures, More Research, Peer Review, Controlled Studies, Authoritative Reviews, Pros & Cons, Framing, Build Over Time, Strategy, Encoding, Storage, Retrieval, All need to be fast, Personal strategy for communications and information management., Communication today, Fragmented, Incomplete, Short, Skinner Chomsky Debates = Longer, Earlier debates = Longer, slower, more reasoning...higher quality, Principles, Bite sized pieces, Pacing

Assignment Comments, Treat the standardized ones as reports you would send in at work. Read all instructions and follow them. Refer back to the instructions & rubric regularly., Write a draft, sleep, revise., Treat the free-form assignments as your license to research and explore ideas., Develop your interest, write first ideas, find research support, update ideas with the new research, Use multiple sources, Look for pros and cons to every main issue.

Communication, Theory, Practice, Settings, Examples, Successes, Failures, Situational, Role Models, Tools, Rules

Your Learning Plan

Meetings, Outline your own understanding of how to run effective meetings, Our Text, Questions, Do I want to call or participate in this meeting at all?, What do I want out of this meeting?, How can I influence the agenda?, An advance agenda and supporting documents influence, and often dictate, the outcome of a given meeting., Can you order the items under discussion or influence the agenda setter so that your concerns occupy a favorable position?, Perhaps you want your proposal to be discussed early, when people’s attention is high. Perhaps you want it discussed late, when it’s less likely to be subject to scrutiny., What can I learn at this meeting? Practice the most useful habit at any meeting: listening without prejudice, Other Questions, Am I fully prepared?, Do you understand the likely views of other participants in advance?, Do you possess the necessary information to answer tough questions?, Have you thought about how your concerns fit into the bigger picture?, Are you flexible enough to consider a powerful argument that cuts against your interests?, Guidelines, 1. Don’t sit as a block with other people who agree with you., This can create an us-against-them situation that may only harden opposition., 2. Don’t always lay out your whole case immediately., Providing the general outlines, inviting comments, and then fleshing out your proposal can provoke useful feedback and give your colleagues the sense that they’ve contributed to the final product., 3. Circulate supporting materials ahead of time., This can give colleagues a chance to get back to you with questions or disagreements that you can address, or that may lead you to revise your proposal., 4. Show respect and understanding for viewpoints you disagree with., 5. Build alliances., Often a colleague will go along with you on a close call if you’ve done the same for her in the past., 6. Know as much as you can about how other participants feel before you walk into the meeting. This cannot be said too many times:, 7. Build executive support., To the extent possible, make sure that superiors (in or out of the meeting) back your proposal or are at least willing to consider it., 8. Ensure and monitor follow-up., See that clear responsibilities and deadlines are assigned., Chet Holmes, Meeting guidelines, Scheduled in advance, Strict agenda, Come prepared, "hold regular, highly productive, workshop-style meetings dedicated to improving every aspect of your business. In each of these meetings you will focus all of the relevant people on fixing just one small part of the business.", "Together, you will brainstorm plans for how to improve this specific area, draft procedures to test, and ultimately create carved-in-stone company policies that everyone will be trained to follow. This constant attention to what I call the “three Ps”—planning, procedures, and policies—is essential if you want to easily and quickly grow your business.", "It is essential that you schedule at least one hour a week to work on the three Ps."

Technology, Personal, Professional, Individual, Team, Permanent Record, Cloud Storage, Shared Documents, Sharepoint, Audio/Visual, Mail/Fax




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