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Raising your enterprise IQ using social intelligence by Mind Map: Raising your enterprise IQ using
social intelligence
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Raising your enterprise IQ using social intelligence

System of Topics

semantic technology to suggest the topics to the chatter message author

identify people mentioned

graph of topics

recommendations

of, groups, topics, ppl

trending topics

auto-suggested in search

topics also decorate objects, enabling aggregation of data

chatter

recommendations

on, topics, files

topics

makes sens of the feed & make it referencable

influence & expertise

use signals to identify influence & expertise, mentions, likes, endorsements

identify subject matter experts, "Knowledgable People"

social intelligence

3 problems

content & conversation separated from business process

disconnected customers, partners & employees

expertise & ideas are buried

definition

art of harnessing the vehavior & social graph of every user to adaptively deliver the right content in right context

examples, amazon recommendations, 35% of revenues comes from that, pandora, ppl whol like this also like this, social networks, facebook using social graph, twitter using interest graph

Jon Pappas, sr pm social enterprise

@sfdcjp

Case studies

Maxim Integrated

9300 employees, very smart ppl

don't know much on them

silo'd business units

geographically dispersed, 40 design centers

knowledge ("campfire knowledge") will be lost when people retire

@rlacis

Allianz global investors

@sberexa