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Raising your enterprise IQ using social intelligence by Mind Map: Raising your enterprise IQ using social intelligence
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Raising your enterprise IQ using social intelligence

System of Topics

semantic technology to suggest the topics to the chatter message author

identify people mentioned

graph of topics

recommendations

trending topics

auto-suggested in search

topics also decorate objects, enabling aggregation of data

chatter

recommendations

topics

influence & expertise

social intelligence

3 problems

definition

Jon Pappas, sr pm social enterprise

@sfdcjp

Case studies

Maxim Integrated

Allianz global investors