Buyer Client Journey

Get Started. It's Free
or sign up with your email address
Buyer Client Journey by Mind Map: Buyer Client Journey

1. Gets your name from a friend

1.1. Initial research

1.1.1. Google search

1.1.1.1. "Tim Maitski"

1.1.1.2. "Tim Maitski Realtor"

1.1.1.3. "Tim Maitski Realtor Atlanta"

1.1.2. Zillow search

1.1.3. Online profiles

1.1.3.1. Realtor.com

1.1.3.1.1. Zillow.com

1.1.3.2. Homes.com

1.1.3.3. Atlanta Communities

1.1.3.4. Google Business Page

1.1.3.5. LookBook Link

1.1.3.6. Facebook Business

1.1.3.7. YouTube

1.1.3.8. Instagram

1.1.3.9. TicTok

1.1.3.10. LinkedIn

1.1.4. Website

1.1.4.1. HomeAtlanta.com

1.1.4.2. HomeSellingTruth.com

1.1.4.3. TimMaitski.com

1.1.4.4. TimMatiski.AtlCommunities.net

1.2. Calls you

1.2.1. How do you answer phone?

1.2.2. Voice message

1.3. Emails you

1.3.1. email signature

1.4. Buyer consultation

1.4.1. Confirmation email

1.4.1.1. Time

1.4.1.2. Directions

1.4.1.3. Agenda

1.4.2. Directions

1.4.3. Arrival

1.4.3.1. Greeting

1.4.4. Cake and Coffee

1.4.4.1. Give them website if they ask for recipe

1.4.5. Materials

1.4.5.1. VIP information form

1.4.5.2. Buyer Agency Agreement

1.4.5.2.1. Explain what it's for

1.4.5.2.2. Explain how we get paid

1.4.5.2.3. Explain who pays who

1.4.5.2.4. List of duties

1.4.6. Topics to cover

1.4.6.1. Search criteria

1.4.6.2. Perfect Scenario?

1.4.6.3. List of favorite homes?

1.4.6.4. Summary of Process

1.4.7. Terry Watson's "Three Sheets"

1.4.8. Tools

1.4.9. Take picture for profile and gift video

1.4.10. What they leave with

1.4.10.1. Black box

1.4.10.1.1. Buyer Agency Agreement

1.4.10.1.2. Profile pamphlet

1.4.10.1.3. Buyer Guide

1.4.10.1.4. Book "Home Selling Truth"

1.4.10.2. Homework

1.4.10.2.1. Pre-approval

1.4.10.2.2. Measurements for special items in their current home

1.4.10.2.3. Must-have list. Preferred list

1.4.11. Follow up

1.4.11.1. Thank you card

1.4.11.2. email

1.5. Set up Home Portal

1.6. First home tour

1.6.1. Listing sheet

1.6.2. Rank 1 to 10

1.6.2.1. take picture with buyer holding score card in front of house

1.6.3. Identify siding

1.6.4. Identify plumbing

1.6.4.1. Polybutylene?

1.6.4.2. Septic tank?

1.6.5. Age HVAC

1.6.6. Age water heater

1.6.7. Termites, Sentricon?

1.6.8. Identify negatives

1.6.8.1. Steep driveway

1.6.8.2. House below street level

1.6.8.3. Busy road

1.6.8.4. Power lines

1.6.8.5. No usuable backyard

1.6.8.6. Drive-under garage

1.6.8.7. Old trees

1.6.8.8. Types of flooring

1.6.9. Pictures for gift video

1.6.9.1. Outside first home

1.6.9.2. Video feedback clip

1.6.9.3. End of day video clip

1.6.9.4. Picture of examing various things

1.6.9.5. Thumbs up or thumbs down

1.6.9.5.1. Maybe have score cards that they hold up in front of house

1.6.9.6. Download in special folder

1.7. Prepare for making offer

1.7.1. AVM analysis

1.7.2. Past appreciation analysis

1.7.3. CMA

1.7.4. Tax records

1.7.5. Listing agent backgrounder

1.7.6. Seller backgrounder

1.7.7. Call listing agent

1.7.7.1. Seller hot buttons

1.7.7.2. Time frame

1.7.7.3. Seller situation?

1.7.8. Closing attorney fee spreadsheet

1.7.9. Mortgage lender list

1.7.10. Buyer love letter

1.7.11. Pre-approval letter

1.8. Make Offer

1.8.1. Offer cover sheet

1.8.2. Terms

1.8.2.1. Price

1.8.2.2. Closing costs

1.8.2.3. Closing date

1.8.2.4. Earnest money

1.8.2.5. Due diligence period

1.8.2.6. Finance contingency

1.8.2.7. Appraisal contingency

1.8.2.8. Escalation clause

1.8.2.9. Appraisal short fall contingency

1.9. Negotiate Offer

1.9.1. set price

1.10. Offer Accepted

1.11. Buyer's remorse

1.12. Earnest Money

1.12.1. ACH transfer

1.13. Due Diligence

1.13.1. Inspector list

1.13.2. Inspections

1.13.2.1. General home inspection

1.13.2.2. Roof

1.13.2.3. HVAC

1.13.2.4. Radon

1.13.2.5. Termite

1.13.2.6. Septic

1.13.2.7. Air Quality

1.13.3. Repair Estimates

1.13.3.1. Repair Pricer

1.13.3.2. Boss Cat

1.13.3.3. Personal list of vendors

1.13.4. Verify school districts

1.13.5. Home owners insurance

1.14. Financing

1.15. Closing Attorney

1.15.1. List of 49 closing attorney fee sheets

1.15.2. Title Insurance calculators

1.16. Week before closing

1.16.1. Gas Provider Shopper List

1.16.2. Utility list

1.16.3. Explain what goes on at closing

1.16.4. Wiring instructions

1.17. Final Walk Through

1.17.1. Repair receipts

1.17.2. Check HVAC is working

1.17.3. Outlet checker

1.17.4. Check refrigerator temperature

1.18. Closing

1.18.1. Verify title insurance amounts

1.18.2. Closing gift

1.18.2.1. Puzzle of house

1.18.2.2. Painting of house

1.18.2.3. Basket

1.18.2.3.1. Bread

1.18.2.3.2. Wine

1.18.2.3.3. Salt

1.18.2.4. Big red bow on front door

1.18.2.5. Video of buyer journey

1.18.2.6. cake

1.18.2.6.1. custom cake topper

1.19. After closing

1.19.1. Welcome to the neighborhood party

1.19.2. Handyman for a couple of hours

2. Recurring Events

2.1. Appraisal comes in low

2.1.1. analyze appraisal

2.1.2. renegotiate

2.1.3. rebut

2.1.4. new lender

2.2. Delayed closing

2.2.1. Lose interest rate lock

2.2.2. Moving expenses

2.3. Repairs aren't done

2.4. Relative nixes the deal

2.5. Spouses differ in opinions

2.6. Mortgage denied

2.7. Mortgage delayed

2.8. Seller leaves home dirty

2.9. First time home buyer

2.10. Buyer "ghosts" you

2.11. Buyer springs a last minute home showing request

2.12. test