Reduce employee turnover related to conflict by 5% over the next 3 years
Reduce employee turnover related to conflict by 5% over the next 3 years
by Natalie Mitrakos
1. Action
2. GOAL
3. **Action**
4. **Action**
5. Action
6. Identify and use useful communi- cation skills for conflict resolution
6.1. Learners compare two case studies; one that shows effective communication skills and the other shows ineffective communication skills; discussion question; post on blog
6.1.1. Listen to included media on different communication skills; text form available
7. Use conflict resolution techniques
7.1. Branching scenario to identify which of the 5 A's or de-escalation techniques are being used. Can retake it to learn about all the A's; discussion question; post on blog
7.1.1. List of the 5 A's and the de-escalation techniques and their definitions and examples
8. **Practice Activity**
9. **Practice Activity**
10. **Practice Activity**
11. Identify personal triggers and how it relates to conflict
11.1. Learners create a list of personal triggers and how they can be improved to help with conflict; discussion question; post on blog
11.1.1. List of different types of triggers, how they affect conflict, and how they can be improved
12. Learn about KPIs and how they can promote buy-in for the overall goal
12.1. Learners will take a quiz on different KPIs and how they help with buy-in; discussion question; post on blog
12.1.1. List of different KPIs in relation to workplace conflict and why they're important
13. Learn how to maintain a positive work environment
13.1. Learners take a quiz on how to promote positivity in the work environment: discussion question; post on blog
13.1.1. Watch video on different ways to promote a positive environment; text is available
14. **Practice Activity**
15. **Information**
16. **Information**
17. **Practice Activity**
18. **Information**
19. **Information**
20. **Action**
21. **Information**
22. **Action**
23. **Information**
24. Understand conflict and conflict styles and its importance in overall satisfaction and production
24.1. Interactive questions on the conflict styles and a branching activity showing which one they identify with; discussion question; post on blog
24.1.1. List of conflict styles and examples of each