Help Desk - DoIT Organization

1. Student Leadership Program

1.1. Team Leads (STLs)

1.2. Data & Metrics

1.3. NOVA Developers

2. Core Services

2.1. Systems Engineering & Operations (SEO)

2.2. Network Services (NS)

2.3. Portfolio & Project Management

2.4. Application Infrastructure Services (AIS)

3. General

3.1. Full Time Employees (FTEs)

3.2. Student Agents

3.2.1. Quality Assurance Agents (HDQA)

3.2.2. Onsite Agents

3.2.3. Chat & Email Agents

3.2.4. Phone Agents

4. Contract Partner Support (CPS)

4.1. KB Writers

4.2. Enterprise Support (ES) Agents

4.3. CPS Agents

5. User Services

5.1. Product Management (PM)

5.2. Productivity & Collaborative Solutions (PCS)

5.3. Internal Operations

5.4. Departmental Support (DS)

6. DoIT

6.1. Business Services

6.2. University Mission

6.3. Enterprise & Information Security Services